Arden Ruby
Thonotosassa,FL
Summary
Dynamic and adaptive professional with a proven track record in customer service and team leadership, notably at Steamheat at the Straz. Excelled in creating personalized customer experiences and fostering a positive work environment. Skilled in cash handling and maintaining cleanliness, demonstrating a keen attention to detail and a friendly, outgoing demeanor. Achieved significant improvements in team collaboration and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Barista
Steamheat at the Straz
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Music Teacher
Claudia’s School of Music
01.2023 - Current
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students understanding of music theory through engaging activities and exercises.
Shift Lead
Jersey Mike’s Subs
10.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Smoothie King
01.2021 - 06.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Associate Of Arts - Music
FSU
Tallahassee, FLSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Team leadership
- Order taking
- Adaptive and creative
- Decision-making
- Clear communication
Accomplishments
Performance History
Anna: Frozen (2019)
Gertrude McFuzz: Suessical (2018)
Mrs Banks: Mary Poppins (2022)
Kristine: Chorus Line (2022)
Wednesday: Addam’s Family (2022)
Hunak: Chicago (2023)
Extra Skills Include
Stage Managing
Timeline
Music Teacher
Claudia’s School of Music
01.2023 - Current
Shift Lead
Jersey Mike’s Subs
10.2021 - Current
Barista
Smoothie King
01.2021 - 06.2021
Barista
Steamheat at the Straz
Associate Of Arts - Music
FSU
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