ARDIE BALL

Work History

Modern Transporatation Services

01.2025 - Current

Developed, tracked, and controlled information technology operating budgets, and cost and benefit analyses for IT spending initiatives, leading to a 24% reduction in spending.
Led the migration of legacy systems to SaaS-based infrastructure, resulting in increased scalability and ease of access for remote employees.
Implemented a robust Help Desk platform and knowledge base to increase visibility in recurring issues and promote end-user self-service.
Established performance metrics for the IT department to monitor progress against objectives, enabling continuous improvement initiatives.
Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
Promoted employee skill development by creating targeted training programs that addressed both current needs and future technology trends within the industry.
Introduced life cycle management of hardware and software to align with company strategy and IT budgets.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

HIGHWAY EQUIPMENT COMPANY

01.2020 - Current

Spearheaded a company-wide transformation to cloud-based systems, resulting in a 40% increase in operational efficiency and enabling rapid scalability for acquisitions
Managed a small team, helping them grow professionally and making sure our work aligned with both IT and business goals.
Upgraded existing business system, reducing quote processing time by 20% and decreasing past-due invoices by 30%
Reduced hardware costs by $125,000 through server infrastructure consolidation, contributing to a 15% reduction in overall IT expenditure
Implemented firewall and intrusion prevention systems to reduce yearly expenses by 45%
Deployed modern IT Help Desk solution to automate workflows, manage assets, and streamline employee onboarding/offboarding
Collaborated with Business Function leads, Architecture, Security, Applications, Infrastructure, and service providers to determine feasibility of incoming business requests and formulate financial, schedule, and resource estimates
Advocated for role on company leadership team to keep management up to date on technology-related issues, challenges, and opportunities to support business goals
Created aligned IT strategy and portfolio of programs, projects, and applications across 9 branches and 200 end users
Launched employee onboarding and training program for staff, resulting in a 30% increase in technology proficiency among team members
Developed and implemented an exhaustive disaster recovery plan to minimize system downtime and data loss

JENLOR INTEGRATIONS

01.2018 - 01.2020

Developed and executed technology roadmaps aligning with business strategies, enhancing client operations
Closed high-value deals ranging from 10k to $150k, driving revenue growth and expanding the client base
Served as a technical resource, ensuring effective communication and collaboration for business development
Facilitated business capability definition and roadmap planning with PMO, optimizing project outcomes
Assisted in gathering and liaising with 3rd party pricing, streamlining sales processes

JENLOR INTEGRATIONS

01.2017 - 01.2018

Retained customers by ensuring excellent, ongoing customer service.
Served as the primary point of escalation for account issues raised by customers or by another team member; evaluates the issue and generates a plan to resolve it quickly and minimize any fallout from the issue.
Focused on expanding business opportunities with existing clients by identifying areas where managed services can be strengthened, and creating solutions that build upon the current network architecture.
Managed the inside sales pipeline and negotiated contracts with the Account Management team; prioritized serious prospects to maximize potential sales opportunities.

JENLOR INTEGRATIONS

01.2012 - 01.2017

Planned, scheduled, and executed all stages of hardware and system implementations for customers
Worked with Help Desk and Account Management teams to ensure projects remained on schedule
Implemented and maintained company knowledge base articles
Assisted with the pre-staging of hardware for upcoming projects, vendor coordination, organizational items, and various onsite/remote tasks related to projects
Interacted directly with third party application support to ensure network upgrades move as fluidly as possible with minimal client downtime
Collaborated with inside sales department to recommend network upgrades with existing clients
Designed and implemented LAN, WAN, firewalls, VPNs and other network systems
Configured and maintained network services, including server monitoring and backup and recovery in Windows environments
Updated network documentation periodically to reflect changes
Handled various customer requests regarding computer problems via phone calls, e-mail, and on-site visits for over 100 companies