Ardit Kupe
Peabody,MA
Summary
Developed strong communication and problem-solving skills in fast-paced, customer-focused environment. Excels in time management and route optimization, ensuring timely and efficient service. Seeking to transition into new field, leveraging transferrable skills to contribute to team success.
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Overview
6
6
years of professional experience
Work History
Uber Driver
Uber
Massachusetts
06.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
Customer Service Representative
Advance Stores
Roanoke, VA
09.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased market penetration with introduction of innovative sales tactics.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service Representative
Ellie’s Beverly
Beverly, MA
06.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Plumber
City Hall of Maliq, Korce
Korce, Albania
08.2018 - 04.2022
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Repaired plumbing systems, components, and equipment.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
Education
High School, Skenderbeu
Maliq, Korce Albania06.2015
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Customer engagement
- Safe driving
- Time management
- Communication
Timeline
Uber Driver
Uber
06.2024 - Current
Customer Service Representative
Advance Stores
09.2023 - 01.2024
Customer Service Representative
Ellie’s Beverly
06.2022 - 12.2023
Plumber
City Hall of Maliq, Korce
08.2018 - 04.2022
High School, Skenderbeu