Ardriana Joubert
Westlake ,LA
Summary
Reliable operations team member experience in workflow support, mentoring and guiding associates ensure we meet expectations by following work procedures while prioritizing safety and quality.
Overview
6
6
years of professional experience
Work History
Healthcare Volunteer
Adorn Healthcare, LLC
09.2024 - Current
- Increase workflow by tracking daily tasks and reporting progress to the supervisor.
- Ensure work meets quality while keeping safety standards.
- Communicate feedback and guidance when needed.
- Cover for supervisors while they are away.
- Prevent injuries by following protocols, proper PPE usage, and other safety guidelines.
Medicare Advisor II
Concentrix
01.2025 - 01.2026
- Followed established procedures and scripts to resolve client issues.
- Tracked progress and kept log of work into internal systems to meet metrics and targets.
- Clearly communicated updates to over 20 clients daily and internal teams to solve problems.
- Independently made judgement and took ownership of issues, escalating when necessary.
- Adapted to change and priorities while maintaining accuracy in fast-paced environment.
Warehouse Associate- Outbound Truck Floor
NFI Distribution
05.2020 - 12.2022
- Consistently lifted materials weighing as much as 40+ pounds.
- Checked orders against paperwork and software systems before shipping.
- Prepared orders for shipment by picking and packing products, and labeling merchandise.
- Used scanners and warehouse systems to track and update inventory.
- Assisted new team members with outbound procedures and workflow.
- Maintained clean and safe area on truck floor.
Education
Associate of Applied Science - Information Systems Technology
Sowela Technical College
Lake Charles, LA01-2027
Skills
- Operations & Workflow Management
- Leadership & Team Support
- Problem Solving & Independent Judgment
- Communication
- Safety & Compliance
- Tech Skills
Accomplishments
- Documented and resolved order processing errors, which led to an efficient workflow.
Timeline
Medicare Advisor II
Concentrix
01.2025 - 01.2026
Healthcare Volunteer
Adorn Healthcare, LLC
09.2024 - Current
Warehouse Associate- Outbound Truck Floor
NFI Distribution
05.2020 - 12.2022
Associate of Applied Science - Information Systems Technology
Sowela Technical College