Aredth Sanchez
El Paso
Summary
Tech Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses standard knowledge of standard operating systems, programming languages, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Passionate about Science and Technology, currently pursuing a bachelor's degree in Computer Science at the University of Texas at El Paso.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Blu Capital, LLC
03.2022 - 08.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Collections Account Representative
Blu Capital, LLC
02.2022 - 08.2024
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Responded to requests for new or increased open account credit limits.
Education
Bachelor of Science - Computer Science
The University of Texas At El Paso
El Paso, TX05-2028
Skills
- HTML (Expert)
- CSS (Expert)
- Javascript (Intermediate)
- Python (Advanced)
- Java (Beginner)
- GitHub
- Excel
- Microsoft Outlook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Windows
Linux
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Web Development and Design
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Supporting STEM education initiatives and mentorship programs
Timeline
IT Support Specialist
Blu Capital, LLC
03.2022 - 08.2024
Collections Account Representative
Blu Capital, LLC
02.2022 - 08.2024
Bachelor of Science - Computer Science
The University of Texas At El Paso
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