AREEB KHAN
Central Islip
Summary
Operations Specialist with hands-on experience supporting day-to-day airport operations at LaGuardia Airport. Strong background in incident response, safety inspections, stakeholder coordination, and performance monitoring, with a focus on delivering a world-class customer experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Highly skilled Operations Specialist with comprehensive experience in coordinating and optimizing business operations. Possess strong analytical skills, adept at identifying operational inefficiencies and implementing necessary process improvements. Known for strategic planning abilities and effective leadership style, leading to improved team productivity and operational excellence. In previous roles, have consistently streamlined processes to enhance overall organizational efficiency.
Overview
5
5
years of professional experience
Work History
Operations Specialist
LaGuardia Gateway Partners
12.2024 - Current
- Coordinate daily terminal operations to ensure safety, efficiency, and regulatory compliance.
- Conduct terminal inspections for cleanliness, safety, signage, staffing, and brand standards.
- Identify, report, and track facility maintenance issues affecting terminal operations, including HVAC, lighting, plumbing, elevators/escalators, doors, wayfinding, and ADA-related deficiencies.
- Generate, prioritize, and monitor corrective maintenance work orders using CMMS, ensuring accurate documentation from initiation through completion.
- Coordinate with facilities, engineering, custodial teams, and contracted vendors to support timely repairs while minimizing passenger and operational disruption.
- Perform follow-up inspections to verify completed maintenance work meets safety, operational, and brand standards; escalate recurring or unresolved issues as needed.
- Assess operational risk associated with facility deficiencies and implement temporary mitigation measures such as barricades, signage, rerouting, or manual controls.
- Liaise with airlines, terminal tenants, TSA, Port Authority, vendors, and emergency services to support coordinated terminal operations.
- Respond to incidents, emergencies, and irregular operations; complete incident reports.
- Monitor CCTV, security access systems, and terminal conditions.
- Maintain daily operational logs and prepare reports for management.
- Support passenger flow and provide operational assistance during peak periods.
- Terminal B, LaGuardia Airport, NY
Operations & Customer Service Coordinator
Hallmark Aviation Services
Jamaica
01.2024 - 09.2024
- Supported ground and terminal operations including check-in, boarding, and arrivals.
- Ensured compliance with airline, TSA, and government regulations.
- Coordinated with supervisors and operations teams during irregular operations.
- Assisted passengers while maintaining operational efficiency.
- Escalated maintenance and infrastructure concerns to airport operations, facilities, or supervisory teams to support timely resolution and continuity of service.
- Implemented temporary operational controls (counter reassignment, passenger rerouting, manual processing) during equipment or system outages to minimize customer impact.
- Supported real-time communication between customer service teams and operations leadership to maintain situational awareness during peak periods and irregular operations.
- Handled escalated customer service issues related to operational disruptions, providing clear communication and service recovery while adhering to airline policies.
- Emirates Account, Jamaica, NY
Customer Service & Operations Manager
Shnoor Seaking Inc.
08.2020 - 11.2023
- Managed daily operations, scheduling, and team coordination.
- Resolved escalated service and operational issues.
- Trained and supervised staff to improve efficiency and service delivery.
- Monitored day-to-day facility and operational conditions, identifying issues related to equipment functionality, workspace safety, utilities, and customer-facing areas.
- Reported maintenance and infrastructure issues to ownership, vendors, or service providers and followed up to ensure timely resolution.
- Coordinated operational adjustments during facility or equipment disruptions, including reallocating staff, modifying workflows, and implementing temporary solutions to maintain continuity of service.
- Maintained internal operational logs and communicated recurring issues or risks to management to support preventive action and operational planning.
- Balanced customer service priorities with operational constraints, ensuring service standards were upheld during high-demand periods or unexpected disruptions.
- NY
Education
MBA - Master of Business Administration
State University of New York at Oswego
BS - Aviation Administration (AABI Accredited)
Farmingdale State College
Farmingdale, NYSkills
- Operations
- Stakeholder Coordination
- Safety Management System (SMS)
- Incident Response & Irregular Operations
- Facility Inspections & Compliance
- CMMS & Facility Maintenance Work Order Management
- Security Monitoring
- Operational Reporting
- Customer Experience Support
Affiliations
American Association of Airport Executives, Member
References
- Juan Roman, Manager, LaGuardia Gateway Partners, 774-276-2085, juan.roman@laguardiab.com
- Louis Scala, Professor, SUNY Farmingdale, scalala@farmingdale.edu
- Meron Lindenfield, Professor, SUNY Farmingdale, lindenm@farmingdale.edu
Volunteer Experience
- Blood Drive Donor, New York Blood Center, Melville, NY, 09/2018, Present
- Speaker for Social Justice, International Preparatory High School, Buffalo, NY, 09/2019, 06/2020
Relevant Achievements
- Enhanced Guest Experience: Played a key role in improving Terminal B's guest experience by implementing data-driven operational improvements and ensuring adherence to brand standards.
- Stakeholder Collaboration: Established and maintained effective relationships with airlines, tenants, and government agencies, fostering collaboration and alignment with organizational goals.
- Team Leadership: Mentored and trained teams, improving performance and ensuring consistent delivery of high-quality service.
Timeline
Operations Specialist
LaGuardia Gateway Partners
12.2024 - Current
Operations & Customer Service Coordinator
Hallmark Aviation Services
01.2024 - 09.2024
Customer Service & Operations Manager
Shnoor Seaking Inc.
08.2020 - 11.2023
MBA - Master of Business Administration
State University of New York at Oswego
BS - Aviation Administration (AABI Accredited)
Farmingdale State College