I'm a self-motivated, relationship-driven professional with a genuine passion for supporting, educating, and positively impacting the people around me. I thrive in collaborating, engaging, leading, coaching/mentoring with intentions, and continuously finding solutions that lead to improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Solutions Banker
JPM Chase | Full Time
Columbus
01.2025 - Current
Manage 225-275 high-value clients through proactive virtual meetings to identify needs and growth opportunities.
Enhance client efficiency and experience by providing tailored financial solutions and advice to a dedicated business client portfolio.
Recommend innovative solutions, including credit, cash management, payment solutions within risk parameters, Everyday 401k Partners and Commercial lending partners.
Owned client experience, guiding clients on Chase products, services, and systems to enhance satisfaction and retention.
Developed and maintained relationships with customers, generating sales opportunities through personalized service.
Collaborated with team members to streamline operational processes, improving efficiency in client interactions.
Cosmetics Sales Beauty Advisor
Macy’s | Part Time
Columbus
09.2024 - 04.2025
Drove sales by proactively building and managing a loyal client base through consistent follow-up and personalized service.
Delivered exceptional customer service, fostering lasting relationships that enhanced customer confidence and satisfaction.
Provided expert consultations and product demonstrations (makeup application/skincare), leveraging deep product knowledge to offer personalized recommendations.
Senior Financial Banker
PNC Bank | Full Time
Columbus
01.2021 - 01.2025
Cultivated strong customer relationships through tailored advice and services aligned with consumer and business needs.
Advised clients on financial matters and delivered tailored recommendations on investments, products, and home opportunities to meet their needs.
Identified customer financial needs and goals through in-person interactions and calls to deliver customized financial solutions.
Processed transactions, including checks, deposits, and account openings for personal and business accounts, ensuring accuracy and compliance.
Developed training programs and mentored junior banking staff to enhance their knowledge and ensure adherence to compliance standards.
General/Regional Manager
Sobol | Full Time
University City
04.2017 - 01.2021
Executed business strategies that increased revenue and targeted new markets through social media and restaurant marketing.
Developed and implemented strategies to increase sales and profitability.
Managed budget implementation, conducted employee reviews, facilitated training, organized schedules, and negotiated contracts to streamline operations.
Recruited, hired, and trained team members on proper protocols and customer service standards and maintained high productivity and performance metrics.
Set and upheld operational standards across two locations to enhance service quality.
Ensured client satisfaction through quality food and positive customer experiences.
Analyzed daily revenue and inventory records to identify discrepancies and enhance financial accuracy.
Organized digital files for easy access and retrieval.
Professional Wait Staff
The Cheesecake Factory Restaurant | Part Time
King of Prussia
02.2016 - 09.2018
Delivered exceptional customer service to guests, contributing to memorable dining experiences.
Coordinated service during high customer traffic at special events, ensuring timely and efficient dining experiences.
Established positive dining atmosphere while ensuring safe, sanitary food handling to enhance customer experience.
Executed health and safety protocols, maintaining sanitary conditions that prioritized customer and staff well-being.
Conducted opening and closing duties, including printing sales reports, setting up shifts, preparing cash drawers, and taking inventory.
Assistant Manager
Wawa Food Markets | Full Time
West Chester
04.2013 - 02.2016
Supervised operations team to enhance customer service satisfaction and ensure operational excellence.
Trained new employees and delegated tasks to improve team effectiveness and streamline operations.
Coordinated with General Manager on operational issues and promotional activities to align team objectives and drive performance.
Monitored employee productivity and optimized procedures to reduce costs.
Developed and maintained operational guidelines for staff.
Facilitated store opening activities to prepare for customer service and sales. and closing procedures and balanced tills.