Abigail Reinhard
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
9
9
years of professional experience
Work History
Lead Business Analyst
Choice Consulting, LLC
05.2025 - Current
- Directed daily operations of QA team, utilizing data-driven tracking to meet departmental objectives.
- Facilitated coaching sessions through one-on-one meetings, improving staff capabilities based on audit results.
- Summarized and presented audit outcomes to leadership for strategic review.
- Encouraged a collaborative team environment centered around accountability and exceptional service standards.
- Maintained current performance data to support informed decision-making.
Business Analyst
Choice Consulting, LLC
06.2024 - Current
- Executed thorough quality audits to verify adherence to applicable standards and regulations.
- Performed quality call audits to evaluate compliance with Medicaid standards while identifying areas for training.
- Tracked audit outcomes using reporting tools to support regulatory performance metrics.
- Compared and reconciled member data between UPMC’s internal systems and eCIS database, ensuring Medicaid eligibility compliance.
Patient Placement Coordinator | Patient Logistics
Penn State Health
Hershey, USA
03.2022 - Current
- Assessed patient acuity to prioritize admissions and transfers, enhancing hospital efficiency.
- Managed 634 patient beds, coordinating placements via electronic health record systems.
- Oversaw daily operations for patient flow activities across multiple facilities.
- Collaborated with medical teams to identify suitable patient placements.
- Activated Hospital Surge/Capacity plan to manage overflow care areas effectively.
- Ensured regulatory compliance in patient placement processes and protocols.
- Maintained current knowledge of hospital policies regarding patient placements.
- Trained new staff on patient placement procedures and systems.
Patient Care Secretary | Heart and Vascular Critical Care Unit
Penn State Health Milton S. Hershey Medical Center
Hershey, USA
11.2018 - 03.2022
- Processed over five patient admissions and discharges daily using Cerner for timely operations.
- Managed 80+ incoming calls daily, efficiently routing to appropriate staff members.
- Fostered collaboration among 70+ healthcare personnel, enhancing interdepartmental communication.
- Monitored compliance with policies and procedures, ensuring unit adherence.
- Organized patient charts, medical reports, and consents for streamlined access.
- Maintained accurate records of medical equipment and supplies utilizing Infor.
- Ensured HIPAA compliance regarding patient privacy and confidentiality standards.
- Conducted regular inspections of the unit to verify adherence to healthcare regulations.
Front Office Specialist
Drayer Physical Therapy
Hershey, USA
04.2018 - 11.2018
- Scheduled over 30 patients daily and managed more than 10 referrals, generating $1,000 in daily revenue.
- Verified patient insurance coverage, facilitating timely treatment and enhancing patient care.
- Coordinated calendars for 4 physical therapists and 3 assistants to optimize scheduling.
- Maintained precise electronic medical records, consents, and PT evaluations to ensure compliance.
Office Manager to Executive Director
Compeer of Lebanon County
Lebanon, USA
01.2017 - 06.2018
- Coordinated Executive Director's calendar via Google Calendar to optimize scheduling and meeting efficiency.
- Supported Executive Director in planning and executing 6+ successful events and fundraisers to enhance community engagement.
- Facilitated onboarding process for over 40 volunteers in the program.
- Created marketing materials including brochures, flyers, and business cards to promote organizational initiatives.
- Produced monthly newsletters to enhance communication and engagement with community members. and event calendars.
- Updated 90+ client data for 501(c)(3) funding purposes via Excel.
- Evaluated 90+ client referrals from mental health providers.
Education
Associate of Arts - Healthcare Management
Harrisburg Area Community College
Harrisburg, PA12.2017
Bachelor of Science - Health Policy And Administration
Pennsylvania State University
12.2023
Skills
- Data analysis
- Quality assurance processes
- Medical terminology expertise
- HIPAA compliance
- Microsoft Office proficiency
- Organizational abilities
- Time management
- Critical thinking
- Attention to detail
- Calendar management
- Teamwork and collaboration
- Communication skills
Timeline
Lead Business Analyst
Choice Consulting, LLC
05.2025 - Current
Business Analyst
Choice Consulting, LLC
06.2024 - Current
Patient Placement Coordinator | Patient Logistics
Penn State Health
03.2022 - Current
Patient Care Secretary | Heart and Vascular Critical Care Unit
Penn State Health Milton S. Hershey Medical Center
11.2018 - 03.2022
Front Office Specialist
Drayer Physical Therapy
04.2018 - 11.2018
Office Manager to Executive Director
Compeer of Lebanon County
01.2017 - 06.2018
Associate of Arts - Healthcare Management
Harrisburg Area Community College
Bachelor of Science - Health Policy And Administration
Pennsylvania State University