Areli Hernandez
Modesto
Summary
Adept at quality management and exceptional in fostering teamwork, I excelled at the Processing Tomato Advisory Board by leading quality assurance initiatives, surpassing productivity goals by prioritizing tasks effectively. My background in auditing and active listening propelled significant improvements in team performance and customer satisfaction.
Reliable service provided offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in various areas and flexible with changing business needs.
Overview
6
6
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
Processing Tomato Advisory Board
07.2020 - 08.2024
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
- Demonstrated commitment to safety by adhering strictly to established protocols during all aspects of the inspection process.
- Led quarterly quality review meetings, presenting findings and recommending actions to senior management.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Cashier
Sally's Beauty Supply
11.2021 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Customer Service Cashier
Carl's Jr
08.2018 - 06.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Johansen High School
Modesto, CA05.2019
Skills
- Quality management systems
- Auditing techniques
- Product inspection
- ISO standards
- Inspections and reviews
- Calibration procedures
- Recordkeeping
- Database management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Cashier
Sally's Beauty Supply
11.2021 - 04.2022
Inspector in Quality Assurance and Quality Control
Processing Tomato Advisory Board
07.2020 - 08.2024
Customer Service Cashier
Carl's Jr
08.2018 - 06.2020
High School Diploma -
Johansen High School
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