Areli Valenzuela
Douglas,AZ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Medical Assistant
Douglas Family Care
02.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Medical Assistant
Chiricahua Community Health Centers
09.2017 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
ACT Call Center
06.2015 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Medical Assistant
Tucson College
Tucson, AZHigh School Diploma -
Douglas High School
Douglas, AZ05.2015
Skills
- Computer skills
- Active listening
- Time management
- Prioritization/Organization skills
Certification
CPR Certified
Finger print clearance card on hand
Timeline
Front Desk Receptionist/Medical Assistant
Douglas Family Care
02.2020 - Current
Medical Assistant
Chiricahua Community Health Centers
09.2017 - 12.2019
Customer Service Representative
ACT Call Center
06.2015 - 09.2016
Medical Assistant
Tucson College
High School Diploma -
Douglas High School
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