Areli Vidales
Green Valley,AZ
Summary
Dynamic professional with a proven track record at the Consulado de Mexico, excelling in customer relationship management and problem-solving. Adept at scheduling appointments and enhancing team collaboration, I consistently deliver innovative solutions that exceed client expectations and drive operational efficiency. Committed to maintaining high standards of documentation accuracy and effective communication.
Overview
17
17
years of professional experience
Work History
Asistente de Documentacion
Consulado de mexico
Tucson , AZ
02.2022 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- sheduling appoiments
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Call Center Representative
Consulado de Mexico en tucson
Tucson, Arizona
01.2019 - 01.2020
- Assisted clients with inquiries regarding consular services and documentation.
- Managed incoming calls and directed them to appropriate departments.
Buyer
Motorola de nogales
Nogales, sonora
05.2008 - 11.2009
- Managed supplier relationships to ensure timely product availability.
- Conducted market research to identify new purchasing opportunities.
- Manage over 15,000 part numbers based on product demand
- Quote the best option to minimize costs
Education
BBA - Business Administration
Instituto Tecnológico De Nogales
Nogales, Sonora06-2007
Skills
- Scheduling appointments
- Customer relationship management
- Documentation accuracy
- Call handling
- Market research
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Creative thinking
- Time management
Timeline
Asistente de Documentacion
Consulado de mexico
02.2022 - 02.2025
Call Center Representative
Consulado de Mexico en tucson
01.2019 - 01.2020
Buyer
Motorola de nogales
05.2008 - 11.2009
BBA - Business Administration
Instituto Tecnológico De Nogales