Areli Anilu Mendez
Fort Myers,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
02.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained to quickly and efficiently complete assigned pastry/food pulls as designated by supervisors.
Beauty Advisor
Sephora
12.2022 - 05.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained new staff in product knowledge and customer service protocols.
Sales Associate
Marshalls Department Store
02.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
Bachelor of Science - Biomedical Sciences
Arizona State University
Tempe, AZ05.2027
High School Diploma -
East Lee County High School
Lehigh Acres, FL05.2023
Skills
- Up-Selling
- Cash Handling
- Fluent in Spanish
- POS System Operation
- Equipment Checks and Assessments
- Product Advertising
- Time management
- Adaptability
- Cash Register Operation
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
02.2023 - Current
Beauty Advisor
Sephora
12.2022 - 05.2023
Sales Associate
Marshalls Department Store
02.2021 - 02.2023
Bachelor of Science - Biomedical Sciences
Arizona State University
High School Diploma -
East Lee County High School