Arelis Pacheco
Waterbury
Summary
Bilingual professional with over 17 years of customer service experience, specializing in client relations, communication, and sales. Currently transitioning into real estate, dedicated to guiding clients through significant decisions with professionalism and care. Successfully completed real estate pre-licensing requirements and finalizing state certification. Actively engaging with local brokerages to identify the ideal collaborative team, bringing a strong work ethic and a client-first mindset to foster a supportive team culture.
Overview
8
8
years of professional experience
Work History
Receiving Clerk
Bozzutos
Cheshire, CT
03.2021 - 04.2025
- Received and verified incoming shipments from external vendors, ensuring accuracy and completeness of orders
- Performed inventory control and stock management
- Inspected shipments for damage, compliance with safety standards, and proper documentation
- Delivered exceptional customer service by coordinating with internal departments and resolving shipment discrepancies promptly
Medical Assistant
Concentra
New Britain, CT
11.2022 - 04.2024
- Accurately performed patient vitals, including blood pressure, temperature, pulse, and respiration
- Assisted with physical examinations by preparing patients and equipment
- Conducted drug and alcohol screenings in compliance with DOT and clinical guidelines
- Performed venipuncture and capillary draws for lab testing with a focus on patient comfort and accuracy
- Maintained detailed and accurate medical records using EMR systems
- Ensured proper specimen labeling, handling, and transport to laboratories
- Supported patient intake processes and updated charts with current medical history
- Adhered strictly to HIPAA regulations and infection control protocols
- Provided clear patient instructions for lab tests and follow-up procedures
- Communicated effectively with providers and patients in both English and Spanish
Store Manager
AutoZone
Windsor Locks, CT
04.2018 - 03.2021
- Managed daily store operations, including opening/closing procedures, staffing, and cash management
- Handled cash deposits, register balancing, and ensured compliance with financial procedures
- Answered and managed multi-line phone systems to assist customers and coordinate team tasks
- Oversaw inventory control, restocking, and product placement to optimize sales and reduce shrinkage
- Delivered exceptional customer service by resolving issues quickly and ensuring a positive shopping experience
- Applied strong problem-solving skills to manage conflicts, improve efficiency, and exceed performance goals
- Created and maintained employee schedules based on business needs and labor budgets
- Hired, trained, and supervised a team of 15+ employees, fostering a collaborative and productive work environment
- Oversaw store maintenance and ensured adherence to safety and cleanliness standards
Sales Representative
SolarCity
Rocky Hill, CT
10.2016 - 04.2018
- Developed and maintained strong client relationships to drive sales growth and customer satisfaction.
- Conducted thorough product demonstrations to educate clients on solar technology benefits and applications.
- Collaborated with cross-functional teams to streamline sales processes and enhance customer experience.
- Trained junior sales representatives on best practices for lead generation and customer engagement strategies.
Education
Medical Assisting/Phlebotomy - undefined
Branford Hall Career Institute
Southington, CT11-2013
High School Diploma -
New Britain High School
New Britain, CT06-2011
Skills
- Effective communication
- Bilingual
- Proficient in computer applications
- Experienced with Microsoft Office applications
- Document analysis
- Professional phone communication
- Extensive sales background
- Proficient in managing multiple priorities
- Shipping and receiving
- Inventory management
Timeline
Medical Assistant
Concentra
11.2022 - 04.2024
Receiving Clerk
Bozzutos
03.2021 - 04.2025
Store Manager
AutoZone
04.2018 - 03.2021
Sales Representative
SolarCity
10.2016 - 04.2018
Medical Assisting/Phlebotomy - undefined
Branford Hall Career Institute
High School Diploma -
New Britain High School