Arelis Sesto
Orlando,FL
Summary
Dedicated and hardworking pre‑med student with strong experience in customer service, leadership, and fast‑paced problem‑solving. Known for staying calm under pressure, communicating clearly, and supporting both customers and team members with professionalism and empathy. Brings a strong work ethic, attention to detail, and a genuine passion for helping others — qualities that translate directly into future success in healthcare.
Overview
2
2
years of professional experience
Work History
Medical Assistant Intern
Great American Sun Primary Care
05.2026 - Current
- Assisted healthcare professionals with patient intake and medical history documentation.
- Coordinated appointment scheduling to optimize patient flow and minimize wait times.
- Prepared examination rooms, ensuring cleanliness and availability of necessary medical supplies.
- Supported patients by explaining procedures and addressing concerns to enhance comfort levels.
- Conducted basic laboratory tests, maintaining accuracy in sample collection and processing.
- Monitored vital signs and recorded data accurately for physician review.
Customer Service Staff
Publix
08.2024 - Current
- Oversee front desk operations and provide support for a wide range of guest services, including money orders, money transfers, gift cards, check cashing, returns, Shipt orders, tax‑exempt transactions, and lottery sales.
- Ensure all front‑end financial services — including lottery, loans, and daily balancing tasks — are handled accurately, securely, and responsibly.
- Lead by example for cashiers and baggers, offering coaching, guidance, and support to maintain strong customer service standards and smooth front‑end operations.
- Maintain a clean, organized, and guest‑ready front‑end environment and ensure the area is properly prepared for the next day.
- Support opening and closing procedures for the cash office, including organizing tills, preparing paperwork, balancing funds, and ensuring accurate end‑of‑day balancing.
- Deliver premier customer service by greeting guests, assisting with their needs, and creating a positive, welcoming experience that encourages return visits.
Education
Bachelor of Science - Biology
University of Central Florida
Orlando, FL05.2028
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2024
Skills
- Vital signs monitoring
- Medical terminology
- Medical Billing Understanding
- Clinical documentation expertise
- Cash handling accuracy
- Communication Skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Assistant Intern
Great American Sun Primary Care
05.2026 - Current
Customer Service Staff
Publix
08.2024 - Current
Bachelor of Science - Biology
University of Central Florida
High School Diploma -
Dr. Phillips High School