Arelis Z. Hernández Toro
Food Service Worker
Ponce,Puerto Rico
1
Language
1
Certification
3
years of professional experience
Dedicated professional eager to enhance workplace productivity through effective communication and strong organizational skills. Quick learner, ready to embrace new responsibilities and foster teamwork while contributing positively to company goals. Committed to professional growth and continuous skill development.
Work History
The RK Group
1 Year 3 Months- Prepared and served food to military personnel and staff in a fast-paced dining facility.
- Labeled food items accurately to ensure compliance with safety standards and facilitate inventory management.
- Monitored food stations and replenished items as needed to ensure continuous service.
- Followed proper food safety, sanitation, and hygiene procedures when handling and preparing food.
- Cleaned and sanitized food preparation areas, serving stations, counters, and equipment.
- Inspected food stations and restocked items to maintain service flow.
- Assisted in food preparation and ensured portion control and presentation met quality standards for service.
- Worked effectively with team members to provide efficient and courteous service to a high volume of customers.
- Collaborated with team members to deliver efficient and courteous service to a high volume of customers, enhancing overall dining experience.
McDonald’s
10 Months- Provided friendly and efficient customer service in a fast-paced restaurant environment.
- Took customer orders accurately and processed cash, credit, and mobile payments.
- Prepared food and beverages according to McDonald's quality, safety, and sanitation standards.
- Ensured cleanliness and organization of workstations, dining areas, counters, and equipment to promote a safe dining environment.
- Replenished food, beverages, packaging, and other supplies.
- Safely operated kitchen equipment while adhering to established workplace procedures to maintain operational efficiency.
- Collaborated with team members to achieve timely and accurate order completion, enhancing overall customer satisfaction.
- Maintained a positive and professional attitude during busy periods.
- Handled multiple tasks efficiently while maintaining attention to detail and customer satisfaction.
Hotel Villas Del Abey
1 Year 3 Months- Greeted and welcomed guests in a friendly and professional manner.
- Checked guests in and out, processed room assignments to ensure smooth arrivals and departures.
- Checked guests in and out of the hotel and processed room assignments.
- Managed reservations, cancellations, and booking modifications.
- Processed payments, deposits, and guest accounts accurately.
- Responded to guest requests, concerns, and complaints, resolving issues to enhance guest satisfaction.
- Coordinated with housekeeping and maintenance staff to ensure rooms were prepared and guest needs were addressed.
- Handled confidential guest information with professionalism and discretion.
- Assisted with administrative tasks, managing filing and data entry to maintain organized front-desk records.
- Followed hotel safety, security, and customer-service procedures.
Education
High School
Skills
Customer service excellence
Professional communication
Fast-food service operations
Phone and inquiry management
Cash register operation
Food safety practices
Order management system
Food preparation techniques
Accurate order fulfillment
Multitasking in high-volume settings
Conflict resolution
Certification
- ServSafe Food Handler Certification- National Restaurant Association
- OPSEC Awareness for Military Members, DOD Employees and Contractors.
Languages
Spanish
Timeline
The RK Group
Food Service Worker
05.2025 - 08.2026Read More
McDonald’s
Food Service Worker
07.2024 - 05.2025Read More
Hotel Villas Del Abey
Receptionist
03.2023 - 06.2024Read More
Centros Sor Idolina Feree
High School
Read More