Isabella Paxton Bourgeois
Mustang,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Group Travel Services/Customer CARE Representative
Southwest Airlines
06.2022 - Current
- Assist with various bookings such as Corporate, Government, Travel Agents, and Group reservations.
- Documenting detailed remarks for customers and co-hearts.
- Participated in team meetings to discuss strategies for improving.
- Knowledge in various programs with accuracy.
- Volunteer for other job duties in Groups, such as schedule reaccommodating Group Travel, working on emails, and peer mentoring.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer CARE Representative
Southwest Airlines
Mustang, USA
01.1997 - 06.2022
- Assist customers with ticket purchases, holding reservations, and the loyalty program while promoting revenue.
- Providing outstanding service to new and long-standing customers by addressing concerns and developing solutions.
- Multitasking through different roles such as baggage calls, schedule reaccommodating, and Customer Relations emails.
- Time management and computer proficiency, while maintaining company goals.
- Volunteer for peer mentoring and assisting new hire training.
Education
GED -
Mount St Mary's High School
Oklahoma City, OK01.1997
Oklahoma City Community College
Oklahoma City, OKSkills
- Customer Service
- Documentation And Reporting
- Internal/External Customer Service
- Problem Resolution
- Direct Sales
- Payment Processing
- De-Escalation Techniques
- Product and service knowledge
- Teamwork and Collaboration
- Professional telephone demeanor
- Customer service excellence
- Multitasking and Prioritization
- Complaint resolution
- Professional phone voice
Affiliations
- reading
- genealogy
- volunteer dog rescue Forever Yours
- traveling
Accomplishments
- several External Customer Commendations 06/04/2024 and 06/24/2024
- 5 star ratings from External Customers
Timeline
Group Travel Services/Customer CARE Representative
Southwest Airlines
06.2022 - Current
Customer CARE Representative
Southwest Airlines
01.1997 - 06.2022
GED -
Mount St Mary's High School
Oklahoma City Community College
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Pedro HernandezPedro Hernandez
Administration Supervisors at SouthWest AirlinesAdministration Supervisors at SouthWest Airlines
Dustin BallinghamDustin Ballingham
Flight Chief at USAF ReservesFlight Chief at USAF Reserves