Moses Netz

Managed bookings and trip planning for a municipal paratransit agency.

Collaborated with dispatchers, vehicle brokers, and other members of the chain of command to ensure smooth and comfortable trips for passengers.

Answered multi-line phones and relayed calls to appropriate departments.

Handled same-day issues with trips such as delays, errors in scheduling, lost items in vehicles etc. to ensure customer satisfaction.

Accommodated disabled passengers' unique needs with sensitivity, inclusion, and dignity.

Created service plans for people with support needs for psychological and intellectual disabilities.

Worked in collaboration with clients to develop goals that fit their visions for access and achievement.

Visited with clients to track progress and document goals.

Updated client progress using case management software.

Identified and documented client goals for community access, career development, and independent living skills for populations with intellectual and psychological disabilities.

Collaborated with clients to assess goals and aspirations and develop plans to achieve them.

Provided on-site support to clients at school and work sites.

Developed and implemented community access activities and life skills instruction plans to assist with goal readiness.

Updated client files with new goals and documented progress in case files.