Stefanie Kubinak, MSW
New York,NY
Summary
Seasoned Social Worker seeking to recommit my energies to advocacy and social services. Experienced in situational assessments, conflict resolution and effective communication. Have worked frontline in NYC Homeless Family Shelter System, Domestic Violence Shelter, Permanent Housing for formerly homeless, as well as Court Advocate/Legal Coordinator in NY Adult Guardianship program. I am a creative problem-solver with exceptional organizational, writing, and communication skills.
Overview
16
16
years of professional experience
Work History
GUEST SERVICES REPRESENTATIVE/USHER
MADISON SQUARE GARDEN , MSG/BEACON THEATER
New York, NY
11.2024 - Current
- Verified validity of tickets prior to admission into events or venues.
- Assisted in resolving customer inquiries and complaints in a timely manner.
- Provided customers with special information regarding historical nature of venue.
- Assisted patrons with handicaps to appropriate seating.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
BOX OFFICE ASSOCIATE/USHER
FILM FORUM
NEW YORK
09.2017 - 10.2022
- Greeted and assisted customers while cultivating positive connections with frequent patrons.
- Recorded and tracked all transactions, including receipts, refunds, and exchanges.
- Entered customer information into databases through data entry tasks.
- Assisted with the training of new employees, ensuring their understanding and compliance with ticketing processes and procedures.
TRAUMA THERAPIST
HOUSING + SOLUTIONS
Brooklyn, NY
12.2015 - 06.2016
- Facilitated therapeutic interventions for trauma survivors in both individual and group settings.
- Created customized treatment plans that aligned with clients' individual needs and objectives.
- Provided a non-judgmental environment for clients to share their stories of trauma.
- Maintained accurate clinical documentation according to agency standards.
SOCIAL WORKER & HOMELESS OUTREACH
PROJECT FIND
New York, NY
01.2015 - 12.2015
- Delivered crisis intervention services to clients in acute distress.
- Assisted clients with accessing community resources including housing, food pantries, and transportation options.
- Maintained accurate records of client progress and interactions in accordance with agency standards.
- Evaluated and addressed individual client needs and concerns.
RESEARCH ASSISTANT & VETERAN CENTER COUNSELOR
PROJECT for RETURN & OPPORTUNITY IN VETERANS’ EDUCATION (PROVE)
11.2013 - 05.2015
- Maintained and updated database tracking all research conducted per project.
- Maintained and organized spreadsheets, questionnaires, and research tools.
- Assisted clients in developing healthy coping skills for managing stress and difficulties.
- Provided educational support, assisting students with academic work and fostering problem-solving skills.
SOCIAL WORK SPECIALIST
HUDSON GUILD
New York, NY
02.2010 - 04.2014
- Developed and implemented customized service plans for clients.
- Provided crisis intervention services in emergency situations.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Managed and supervised BSW student interns and volunteers.
Education
BA & MSW -
CUNY - HUNTER COLLEGE
Skills
- Client needs and safety assessments
- Community resource navigation
- Expert writing skills
- Exceptional communication skills
- Team collaboration
- Data collection
- Client assistance referrals
- Teamwork and collaboration
- Microsoft Access
- Excellent communication skills
- Maintain records
- Data entry accuracy and timely records' maintenance
- Transportation assistance
- Compassionate approach
- Client advocacy
Timeline
GUEST SERVICES REPRESENTATIVE/USHER
MADISON SQUARE GARDEN , MSG/BEACON THEATER
11.2024 - Current
BOX OFFICE ASSOCIATE/USHER
FILM FORUM
09.2017 - 10.2022
TRAUMA THERAPIST
HOUSING + SOLUTIONS
12.2015 - 06.2016
SOCIAL WORKER & HOMELESS OUTREACH
PROJECT FIND
01.2015 - 12.2015
RESEARCH ASSISTANT & VETERAN CENTER COUNSELOR
PROJECT for RETURN & OPPORTUNITY IN VETERANS’ EDUCATION (PROVE)
11.2013 - 05.2015
SOCIAL WORK SPECIALIST
HUDSON GUILD
02.2010 - 04.2014
BA & MSW -
CUNY - HUNTER COLLEGE