Amanda Olson
Wahoo ,NE
Summary
Professional in customer service and support, prepared to bring experience and results-driven approach to new role. Known for fostering team collaboration and delivering consistent, reliable outcomes. Recognized for adaptability and proficiency in handling diverse customer needs.
Experienced with customer service, problem resolution, and communication. Utilizes effective techniques to ensure customer satisfaction and loyalty. Track record of managing customer interactions with focus on positive outcomes and continuous improvement.
Knowledgeable [Desired Position] with comprehensive background in customer service and support. Proven ability to address and resolve inquiries efficiently, contributing to high customer satisfaction rates. Demonstrated strong communication and problem-solving skills in dynamic environments.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Customer Services Representative/ Care Navigator
United Health Care
05.2021 - Current
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- I handled prescription claims for both Medicare and Medicaid also prescription claims for commercial insurance threw blue cross
and blue shield. Also Was on the Senior team which assisted agent with technology questions. Also addressing Escalated
member calls if needed. - Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
- Guided new team members through onboarding procedures, acting as a mentor and resource for questions or concerns.
- Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
Customer Service Representative
Prime Therapeutics LLC
08.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- I handled prescription claims for both Medicare and Medicaid also prescription claims for commercial insurance threw blue cross
and blue shield. Also Was on the Senior team which assisted agent with technology questions. Also addressing Escalated
member calls if needed. - Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
HKT Teleservices
11.2017 - 08.2019
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- I handled credit card insurance for Macy's department stores and comienty bank. also handled insurance claims for trips booked
threw expidea .
Front End/ Bar Manger
Plaza Lanes Bowling Center
01.2017 - 08.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
No Degree - Theater Arts
Midland University
Fremont, NEHigh School Diploma -
Millard South High School
Omaha, NE05-2013
Skills
- Strong work ethic
- Cross-selling techniques
- Up-selling strategies
- Customer service
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Team collaboration
- Performance goals
- Documentation and reporting
- Complaint resolution
- Willing to learn
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
Customer Services Representative/ Care Navigator
United Health Care
05.2021 - Current
Customer Service Representative
Prime Therapeutics LLC
08.2019 - 03.2021
Customer Service Representative
HKT Teleservices
11.2017 - 08.2019
Front End/ Bar Manger
Plaza Lanes Bowling Center
01.2017 - 08.2017
No Degree - Theater Arts
Midland University
High School Diploma -
Millard South High School
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