Ché Barnes
Saint Louis,MO
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support, notably with Nitor Billing Services, LLC. Excelled in user support and customer engagement, leveraging strong listening skills and a goal-oriented mindset to enhance customer satisfaction. Skilled in accurate data entry and adept at multitasking, consistently achieving and surpassing service metrics. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Overview
24
24
years of professional experience
Work History
Customer Services Representative- Remote
Nitor Billing Services, LLC
Chesterfield, MO
04.2022 - Current
- Provided assistance during incoming call interactions.
- Handled emergencies related to water and sewer services.
- Accelerated interaction between CSRs and the operations department to tackle problems.
- Handled customer questions related to account services and charges promptly.
- Updated customer accounts as needed when changes occurred in their account information or preferences.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Answered customer inquiries and provided accurate information regarding services.
- Performed data entry tasks accurately and efficiently into company databases.
Customer Services I- Remote
Sykes Enterprises, Incorporated
Saint Louis, MO
06.2021 - 04.2022
- Engaged in telephone communication with clients to gather account details.
- Verified adjustments addressed and solved customer concerns.
- Handled customer concerns by issuing refunds, making billing corrections and directing complex cases to specific departments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met or exceeded customer service metrics by providing excellent customer support.
- Resolved customer complaints promptly and professionally.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Greeted customers and responded to inquiries in a timely manner.
Guest Services Associate- Remote
Hyatt Hotels Corporation
Omaha, NE
10.2014 - 04.2015
- Coordinated reservation processes for guests and ensured satisfaction.
- Provided comprehensive details on hotel services and local amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved guest complaints in a timely and efficient manner.
- Checked system to confirm arrival and departure times.
- Handled incoming calls from potential customers inquiring about availability and rates.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Reservations Sales Representative- Remote
Enterprise Holdings
Saint Louis, MO
09.2011 - 08.2012
- Provided information on available rental cars and their rates.
- Developed and maintained relationships with customers to ensure repeat business.
- Analyzed customer feedback to improve products and services.
- Listened to customer needs to identify and recommend best products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Greeted and assisted customers to foster positive experiences.
Field Support Representative
Our365 Company
Saint Charles, MO
08.2007 - 09.2011
- Handled inbound calls from photographers capturing newborn photographs at hospitals.
- Supported newborn photography by maintaining supply inventory for photographers.
- Handled incoming calls from district managers, directors, and vice presidents to ensure availability of supplies and cameras for photographers in the field.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Monitored performance metrics to ensure a high level of quality.
- Generated comprehensive documentation on all activities performed in the field.
Customer Services-Collections Representative
May Company
Bridgeton, MO
06.2002 - 01.2005
- Engaged in client interactions to discuss credit card terms and payment solutions.
- Collaborated closely with team members to provide exceptional customer service experiences.
- Answered customer questions regarding account discrepancies or problems.
- Identified reasons for delinquency to assist customers in resolving payment issues.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Analyzed collection data to identify potential areas of improvement or opportunities for increased efficiency.
- Explained legal terms associated with repayment agreements in an easy-to-understand manner.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
Hostess/ Cashier/ Waitress
Bob Evans
Bridgeton, MO
05.2001 - 04.2003
- Directed customers to appropriate seating areas for an exceptional first impression.
- Handled all cash register activities.
- Processed payments including cash and digital transactions efficiently.
- Ensured an exceptional dining experience for guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted guests warmly upon arrival, seating them promptly.
- Communicated clearly with kitchen staff regarding customer orders.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Provided excellent customer service by addressing customer needs promptly.
- Informed patrons of specialties and features.
Education
Diploma -
Kirkwood High School
Kirkwood,MO06.2000
Some College (No Degree) - Information Technology
DeVry University-Chicago
Chicago, ILSkills
- Customer Engagement
- User Support Specialist
- Accurate Data Entry
- Windows Operating System
- Clear Written Communication
- Customer Support Chat
- Listening skills
- Strong work ethic
- Goal-oriented mindset
- Work order interpretation
- Team player mentality
- Multitasking and organization
- Data processing
- Handling customer complaints
Affiliations
- Crafting
- Movie watcher
- Music lover
References
References available upon request.
Timeline
Customer Services Representative- Remote
Nitor Billing Services, LLC
04.2022 - Current
Customer Services I- Remote
Sykes Enterprises, Incorporated
06.2021 - 04.2022
Guest Services Associate- Remote
Hyatt Hotels Corporation
10.2014 - 04.2015
Reservations Sales Representative- Remote
Enterprise Holdings
09.2011 - 08.2012
Field Support Representative
Our365 Company
08.2007 - 09.2011
Customer Services-Collections Representative
May Company
06.2002 - 01.2005
Hostess/ Cashier/ Waitress
Bob Evans
05.2001 - 04.2003
Diploma -
Kirkwood High School
Some College (No Degree) - Information Technology
DeVry University-Chicago
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