- Kayaking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Gardening
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
Barbara Blackwood
Dearborn,MI
Summary
Detail-oriented customer service representative with 15 years of experience in enhancing customer satisfaction and resolving inquiries across various industries. Proven expertise in managing high-volume customer interactions and processing warranty claims efficiently. Skilled in utilizing technical knowledge to assist customers with complex issues, ensuring compliance with service standards. Demonstrated leadership in sales management, driving team performance and consistently exceeding quotas. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
Work History
Customer Service Representative (Remote)
STANLEY INFRASTRUCTURE
10.2022 - 07.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new representatives on company policies and customer interaction protocols.
- Generated detailed reports on customer feedback to identify areas for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed inventory levels to ensure availability of parts and reduce downtime.
Warranty Coordinator (Remote)
Whirlpool Corporation
01.2021 - 10.2022
- Process factory warranty claims accurately, timely, and completely to achieve maximum financial organization and service efficiencies. Ensure maximum productivity, customer service, and cost control. Assure all warranty regulations are met as set by manufacturers and service contract companies through verification of coverage, ownership, and service history. Communicate with manufacturers to ensure claims are matched, accurate, and paid within time limits. Manage accounting discrepancies to ensure entries are accurate. Achieve customer service satisfaction standards for repeat business and referrals. Reconcile dealership accounting schedules to ensure accuracy. Maintain ability to handle job stress and effective interaction with others in the workplace. Communicate and resolve customer complaints. Dispatching service companies to consumers location.
Remote Customer Service Representative
REPAIRCLINIC.com
12.2015 - 10.2022
- Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes. Answered constant flow of customer calls with minimal wait times. Communicated with vendors regarding backorder availability, future inventory, and special orders. Used company troubleshooting resolution tree to evaluate technical problems. Answering customer live chats and emails. Looking at schematics for major appliances, lawn equipment, small engines and HVAC to assist customers in ordering parts.
Sales Manager
Insight Teleservices
03.2008 - 12.2015
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. Completed daily cold calling and outreach to build sales pipeline. Handled high-volume telemarketing operations with expert use of client management software and computer dialing. Answered calls, took messages, and transferred calls to correct individuals. Answered inbound telephone calls from interested customers to persuasively discuss offerings. Recorded contact information of customers and potential customers in an internal database.
Education
Bachelor's degree - Human Resources
Baker College of Auburn Hills
Auburn Hills, MI07.2025
Associate's degree - undefined
High school diploma - undefined
Southgate Anderson High School
Southgate, MI06.2010
Skills
- SAP software proficiency
- Network IP address allocation
- Customer service expertise
- Online retail strategy
- Technical troubleshooting
- Technical support
- Data communication expertise
- Outbound sales communication
- Customer engagement
- End-user support expertise
- Efficient typing speed
- Customer-focused technical assistance
- Live chat communication skills
- Time management
- Documentation review
- Outside sales
- Employee Orientation
- Sales Management
- Windows
- Help Desk
- Active Directory
- Cold Calling
- Technical schematics
Interests
Timeline
Customer Service Representative (Remote)
STANLEY INFRASTRUCTURE
10.2022 - 07.2025
Warranty Coordinator (Remote)
Whirlpool Corporation
01.2021 - 10.2022
Remote Customer Service Representative
REPAIRCLINIC.com
12.2015 - 10.2022
Sales Manager
Insight Teleservices
03.2008 - 12.2015
Associate's degree - undefined
High school diploma - undefined
Southgate Anderson High School
Bachelor's degree - Human Resources
Baker College of Auburn Hills
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