Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Erin M. Giaimo

Wall,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Gas industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Marketing Customer Service Representative

New Jersey Natural Gas
12.2019 - Current
  • Process new customer gas applications via SAP and JDE system
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Trained new hires on company policies, procedures, and best practices within the Marketing Customer Service department.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Streamlined internal processes by implementing efficient workflow systems and documentation methods.
  • Contributed to a positive team culture through active collaboration, idea sharing, and constructive feedback sessions.
  • Provided ongoing support to clients, ensuring timely resolution of any issues or concerns.
  • Support the Marketing Consultants to drive new business market

Customer Service Representative

New Jersey Natural Gas
12.2006 - 12.2019
  • Responsible for billing inquiries, initiated transfers, canceling of service, creating new accounts and processed payments
  • Accurately resolved an average of 1,000 calls per month while meeting and exceeding performance goals
  • Processed priority work orders accurately and in a timely manner
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Sales Service Representative

Sonoco Products
03.2001 - 08.2003
  • Responsible for the order entry and customer relations of Sonoco’s largest accounts.
  • 4C Foods, Kraft Canada, Nestle Canada and Tate and Lyle
  • Developed strong rapport with key accounts, fostering long-term business partnerships for sustained growth..
  • Negotiated with customers to reach resolution on delivery and quality issues resulting in better customer relations and increased profitability to the company.
  • Coordinated with Scheduling, Production, Sales and Transportation to assure customer’s product was produced and delivered on time
  • Prepared and presented Bi-monthly forecast reports to division sales team, plant management and to the Plant employees

Education

Bachelor of Arts - Sociology

Rowan College of New Jersey
Glassboro, NJ
05.1994

Skills

  • Solid Team Player
  • Positive Attitude
  • SAP Software Proficiency
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in Outlook
  • Goal-Driven

Interests

  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Marketing Customer Service Representative

New Jersey Natural Gas
12.2019 - Current

Customer Service Representative

New Jersey Natural Gas
12.2006 - 12.2019

Sales Service Representative

Sonoco Products
03.2001 - 08.2003

Bachelor of Arts - Sociology

Rowan College of New Jersey

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