Patrick Sarkis
Glendale,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong communicator with a client-focused mindset, capable of handling high-volume calls and resolving issues efficiently. Ready to bring expertise in customer care, strategic planning, and team leadership to drive business growth and success.
Overview
9
9
years of professional experience
Work History
Marketing Customer Service Representative
Romeo Sarkis Insurance Agency
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Freight Broker
Lionheart Expedited Inc.
07.2021 - 07.2023
- Negotiated favorable rates with carriers to ensure cost-effective transportation of goods
- Managed the entire freight process from booking to delivery, ensuring timely and efficient transportation
- Built and maintained strong relationships with shippers and carriers to secure reliable transportation services
- Monitored shipment status and provided proactive communication to clients regarding any delays or issues
Investment Associate
Keller Williams
08.2019 - 06.2021
- Made 120-200 calls per day
- Focused on building and maintaining relationships with apartment owners
- Set appointments with clients to help them either acquire, sell, or exchange an asset
- Kept clients up to date with weekly market information
Investment Associate
Marcus & Millichap
03.2018 - 01.2019
- Consulted with buyers and sellers by preparing Comparative Market Analyses for specific property types and advised consumers on value-add investment opportunities
- Researched and updated all required materials needed for firm and partners
- Performed initial client assessment and analysis to begin research process
- Answered average of 10-15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
Executive Assistant
Jenkins Property Management
12.2015 - 06.2017
- Proficient in Yardi software for managing tenant data, processing rent payments, and generating financial reports, ensuring accurate and efficient property administration
- Handled tenant communications professionally, both via phone and in person, resolving maintenance issues, rent concerns, and contract negotiations to maintain positive tenant relations
- Coordinated on-site inspections and property maintenance with vendors and contractors, ensuring timely resolution of issues and compliance with property standards
Education
High School Diploma -
Daily (Allan F.) High (Continuation)
06.2015
Skills
- Mac OS, Windows, and Microsoft Office
- Negotiation Skills
- Property Management
- Yardi
- Office Management
- Salesforce
- Cost reduction strategies
- Logistics management
- Conflict mediation
- Relationship building
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Marketing Customer Service Representative
Romeo Sarkis Insurance Agency
07.2023 - Current
Freight Broker
Lionheart Expedited Inc.
07.2021 - 07.2023
Investment Associate
Keller Williams
08.2019 - 06.2021
Investment Associate
Marcus & Millichap
03.2018 - 01.2019
Executive Assistant
Jenkins Property Management
12.2015 - 06.2017
High School Diploma -
Daily (Allan F.) High (Continuation)
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