Romeo Sickler
Denver,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Applewood Plumbing HVAC & Electric
11.2021 - Current
- Assist guests with over the phone troubleshooting
- Book and resolve customer issues
- Process over the phone membership renewals
- Side work includes paperwork for renewals, refunds and thank you letters from techs
- Prepare, plan and present CSR meetings for up to date reminders/review of company procedures.
Cashier/ Customer Service
Sephora
04.2021 - 11.2021
- Operation of Point of Sales Systems with credit card, gift card and cash transactions
- Greet and assist guests at your designated area of store and assist with customer specific needs
- Keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned.
Internet Fulfillment
Lowes Home Improvment
09.2020 - 04.2021
- Manage handheld and desktop based order forms.
- Ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time.
- Pulling merchandise safely for loading onto delivery trucks and helping customers and staff move merchandise safely.
- Minor forklift and Machinery usage.
Bank Teller
Premier Members Credit Union
12.2019 - 09.2020
- Greet and welcome every member, acknowledge by their name if known.
- Presenting oneself in a professional manner in all interactions and communications while displaying the highest level of quality, honesty, integrity, and confidentiality.
- Perform opening and closing procedures.
- Responsible and knowledgeable of vault teller duties and functions to include but not limited to balancing vault, cash buys/sells, preparing tickets to Fed, cash orders, CDM and Cash Recycler operation, daily cash levels and balancing.
Beauty Advisor
Ulta Beauty
07.2017 - 12.2019
- Operation of Point of Sales Systems with credit card, gift card and cash transactions
- They provide each customer with personalized service to help meet their personalized beauty needs
- Keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned.
Floor Staff
Regal Cinemas
08.2015 - 07.2017
- Operation of Point of Sales Systems including credit card, cash and gift card transactions
- (Concessions and box office) Prepare and package guests' snacks and hot food in the concession properly
- Clean, Maintain and stock concession stand equipment including lobby units
- Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
- Theater cleanup including lobby, halls and auditoriums following set schedules to ensure a clear environment.
Cashier
Burger King
10.2014 - 08.2015
- Operations of Restaurant Point of Sales Systems, Credit card, gift card and cash transaction
- Responsible for maintaining the cleanliness of the restaurant at all times including dining room, restroom & exterior
- Prepares and packages food and drink products
- Maintains health and safety standards in work areas.
Education
Fashion Design -
Denver Art Institute
Denver, CO12.2018
Diploma -
Frederick High School
Frederick, CO05.2016
Skills
- Ability to take initiative independently
- Energetic
- Dependable/Reliable
- Exceptional use of creativity & imagination
- Friendly and Outgoing
- Solid team player
- Excellent communication skills
- Organized and detail oriented
Volunteer Experience
Fall 2016, Lakewood, CO, Baldoria on the Water, Assisted in coordinating models with different styles of runway appearance and walks., Coordinated music for runway show., Assembly of the runway according to safety measures., Assistant for the Fashion Show Producer and Event Planner., Excellent team member with organizing model check in and finishing touches with design before runway appearance.
Timeline
Customer Service Representative
Applewood Plumbing HVAC & Electric
11.2021 - Current
Cashier/ Customer Service
Sephora
04.2021 - 11.2021
Internet Fulfillment
Lowes Home Improvment
09.2020 - 04.2021
Bank Teller
Premier Members Credit Union
12.2019 - 09.2020
Beauty Advisor
Ulta Beauty
07.2017 - 12.2019
Floor Staff
Regal Cinemas
08.2015 - 07.2017
Cashier
Burger King
10.2014 - 08.2015
Fashion Design -
Denver Art Institute
Diploma -
Frederick High School
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