Marisela Arredondo
Hammond,IN
Summary
Accomplished professional with a proven track record at Chicago Light House, excelling in customer service and problem-solving. Enhanced service efficiency by implementing process improvements. Proficient in Microsoft Office Suite and adept at working independently. Recognized for excellent communication skills and the ability to thrive in fast-paced environments.Seeking an employment opportunity that allows for use of my education, leadership experience, and skills
that will provide opportunity for professional growth and advancement in the distribution field. A reliable
and dedicated individual with the ability to quickly learn new concepts and skills
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Chicago Light House
Chicago, IL
09.2023 - Current
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Assisted in training new team members on customer service protocols and software systems.
- Maintained updated knowledge of products and services to provide informed support to customers.
- Implemented process improvements that enhanced service efficiency and customer satisfaction levels.
Administrative Assistant to the Director
Aunt Marthas Health and Wellness
Park Forest, IL
01.2018 - 03.2023
- Managed scheduling and logistics for Director's meetings and events, ensuring efficient time allocation.
- Coordinated communication between departments to streamline project updates and enhance collaboration.
- Developed and maintained filing systems to ensure easy access to critical documents and information.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Provides initial impression and welcome to patients, families, referrals sources
- Performs clerical duties to support daily operations of the facility and timeliness of documentation
- Retrieve and input referrals/discharges sheets into database
- Communicates with probation officers
- Worked at a rapid pace to meet tight deadlines
- Completes monthly billing/Payroll data
Team Leader
Rupari Food Svc
South Holland, IL
03.2014 - 01.2018
- Led team in optimizing production processes to enhance operational efficiency.
- Trained and Assisted with picking, packing and pallet building
- Received outgoing shipment and reviewed contents against purchase order for accuracy
- Analyzed situational to provide solutions that are in the best interest of the company
- Delegated responsibilities to employees as needed
- Trained new and existing employees on the required job duties
- Maintained work areas in a clean and sanitary mannered mentored staff on best practices and safety protocols.
- Streamlined workflow processes, enhancing efficiency and reducing operational delays.
Quality Assurance Technician
Rupari Food Svc
South Holland, IL
02.2011 - 03.2014
- Conducted comprehensive quality inspections on food products to ensure compliance with safety standards.
- Implemented corrective actions for non-conformance issues, enhancing overall product quality.
- Performed quality checks every 45 to 60 minutes
- Reviewed data obtained during all quality assurance activities to ensure consistency with policies Performed in-plant audits/inspections during preoperational and operational times
- Calibrated analyzer before use and performed net weight checks on all working production lines Performed pre-operational inspections and swabs of all lines when needed
Education
High School Diploma -
Hammond High School
Hammond, IN06-2010
Skills
- Customer service
- Effective listening
- Problem-solving skills
- Accurate data entry
- Fluent Bi-lingual: Oral & Written
- Proficient in Microsoft Office Suite
- Ability to work independently or with a
team
- Excellent Verbal, Written &
Communication - Takes initiative, works with minimal
supervision - Excellent Multi-tasking, Organizational
& Time Management - Ability to work in a fast-paced
environment - Ability to professionally interact with a
diverse population - Detailed-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Chicago Light House
09.2023 - Current
Administrative Assistant to the Director
Aunt Marthas Health and Wellness
01.2018 - 03.2023
Team Leader
Rupari Food Svc
03.2014 - 01.2018
Quality Assurance Technician
Rupari Food Svc
02.2011 - 03.2014
High School Diploma -
Hammond High School