Marisela Arredondo
Hammond,IN
Summary
Accomplished professional with a proven track record at Chicago Light House, excelling in customer service and problem-solving. Enhanced service efficiency by implementing process improvements. Proficient in Microsoft Office Suite and adept at working independently. Recognized for excellent communication skills and the ability to thrive in fast-paced environments.Seeking an employment opportunity that allows for use of my education, leadership experience, and skills
that will provide opportunity for professional growth and advancement in the distribution field. A reliable
and dedicated individual with the ability to quickly learn new concepts and skills
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Chicago Light House
09.2023 - Current
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Assisted in training new team members on customer service protocols and software systems.
- Maintained updated knowledge of products and services to provide informed support to customers.
- Implemented process improvements that enhanced service efficiency and customer satisfaction levels.
Administrative Assistant to the Director
Aunt Marthas Health and Wellness
01.2018 - 03.2023
- Managed scheduling and logistics for Director's meetings and events, ensuring efficient time allocation.
- Coordinated communication between departments to streamline project updates and enhance collaboration.
- Developed and maintained filing systems to ensure easy access to critical documents and information.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Provides initial impression and welcome to patients, families, referrals sources
- Performs clerical duties to support daily operations of the facility and timeliness of documentation
- Retrieve and input referrals/discharges sheets into database
- Communicates with probation officers
- Worked at a rapid pace to meet tight deadlines
- Completes monthly billing/Payroll data
Team Leader
Rupari Food Svc
03.2014 - 01.2018
- Led team in optimizing production processes to enhance operational efficiency.
- Trained and Assisted with picking, packing and pallet building
- Received outgoing shipment and reviewed contents against purchase order for accuracy
- Analyzed situational to provide solutions that are in the best interest of the company
- Delegated responsibilities to employees as needed
- Trained new and existing employees on the required job duties
- Maintained work areas in a clean and sanitary mannered mentored staff on best practices and safety protocols.
- Streamlined workflow processes, enhancing efficiency and reducing operational delays.
Quality Assurance Technician
Rupari Food Svc
02.2011 - 03.2014
- Conducted comprehensive quality inspections on food products to ensure compliance with safety standards.
- Implemented corrective actions for non-conformance issues, enhancing overall product quality.
- Performed quality checks every 45 to 60 minutes
- Reviewed data obtained during all quality assurance activities to ensure consistency with policies Performed in-plant audits/inspections during preoperational and operational times
- Calibrated analyzer before use and performed net weight checks on all working production lines Performed pre-operational inspections and swabs of all lines when needed
Education
High School Diploma -
Hammond High School
Hammond, IN06-2010
Skills
- Customer service
- Effective listening
- Problem-solving skills
- Accurate data entry
- Fluent Bi-lingual: Oral & Written
- Proficient in Microsoft Office Suite
- Ability to work independently or with a
team
- Excellent Verbal, Written &
Communication - Takes initiative, works with minimal
supervision - Excellent Multi-tasking, Organizational
& Time Management - Ability to work in a fast-paced
environment - Ability to professionally interact with a
diverse population - Detailed-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Chicago Light House
09.2023 - Current
Administrative Assistant to the Director
Aunt Marthas Health and Wellness
01.2018 - 03.2023
Team Leader
Rupari Food Svc
03.2014 - 01.2018
Quality Assurance Technician
Rupari Food Svc
02.2011 - 03.2014
High School Diploma -
Hammond High School