Louise Lovello
Palm Coast,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Marketing Customer Service Representative
costco Wholesale
Newnan, GA
2003.05 - 2023.02
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Warehouse Stocker
Costco whole sale
, Duluth Ga
02.2006 - 05.2014
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
Education
High School Diploma -
Agoura High School
Agoura Hills, CASkills
- Customer Support
- MS Office Proficiency
- Inbound and Outbound Calling
- Issue and Complaint Resolution
Timeline
Warehouse Stocker
Costco whole sale
02.2006 - 05.2014
Marketing Customer Service Representative
costco Wholesale
2003.05 - 2023.02
High School Diploma -
Agoura High School
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