Joshua Coyotl
Clifton,NJ
Summary
Personable and positive individual with knack for understanding customer needs and providing tailored solutions. Possesses foundational knowledge of marketing principles and excellent communication skills. Aims to enhance customer satisfaction and drive brand loyalty through dedicated service and strategic engagement.
Overview
1
1
year of professional experience
Work History
Marketing Customer Service Representative
Promoting Merchants
06.2024 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Maintained up-to-date knowledge of industry trends and competitor offerings to inform strategic decisions within the department.
- Assisted in the execution of email marketing campaigns, driving higher open and click-through rates.
- Collaborated with the marketing team to develop innovative campaigns tailored to specific customer segments.
Education
Clifton High School
Clifton, NJ06.2024
Skills
- Video editing
- Brand awareness
- Performance tracking
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Multitasking and organization
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Microsoft Excel
- Technical troubleshooting
- Client relations
- Customer relationship management (CRM)
- Technical support
- Live chat support
- Product and service solutions
- Bilingual/Multilingual
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Excellent communication
- Computer skills
- Calm under pressure
- Verbal communication
- Attention to detail
- Flexible and adaptable
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Marketing Customer Service Representative
Promoting Merchants
06.2024 - Current
Clifton High School
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