Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEAIRRA CRAWLEY

Ellenwood,GA

Summary

Highly motivated and customer-focused professional with 8 years of experience in customer service. I am a strong communicator with a passion for delivering top-tier service, and ensuring absolute customer satisfaction. Experienced in data entry, and comfortable working in fast-paced environments. Eager to make a positive impact by delivering excellent service. Also looking to leverage my leadership skills, with my problem-solving mindset, while contributing to customer loyalty and business growth.

Overview

11
11
years of professional experience

Work History

Remote Customer Service Representative

Carenet Healthcare
08.2025 - Current
  • Adhered to company guidelines and HIPPA for handling sensitive patient information.
  • Using excellent communication and multitasking skills while working in different systems such as Zendesk, VMware, and more
  • Responds timely to patient inquiries, emails, and process requests
  • MCP/Health insurance verifications
  • Completion of patient intake forms
  • Research customer issues and find workable solutions
  • Provide response to inquiries including scheduling appointments, referral inquiries
  • Manage high volumes of inbound and outbound calls

Remote Customer Benefits Coordinator

American Income Life
Atlanta, GA
05.2024 - 07.2025
  • Policy Sales and Recommendations: Educate union members about available insurance products, such as life, health, disability, and supplemental insurance, and recommend coverage options based on their unique needs.
  • Membership Engagement: Develop strong relationships with union members, attending union meetings and events to promote insurance products and services.
  • Union Benefits Expertise: Stay up-to-date on union-specific benefit packages and ensure that the insurance offerings align with the needs of union members.
  • Conduct virtual meetings using Zoom to meet with clients.
  • Consultative Service: Conduct consultations with union members to understand their financial situation and insurance needs, tailoring insurance packages accordingly.
  • Claims Assistance: Guide union members through the claims process, ensuring they understand their coverage and helping resolve any issues with the insurance company.
  • Compliance: Ensure that all insurance sales practices comply with state regulations, insurance industry standards, and union-specific requirements.
  • Record-Keeping: Maintain accurate records of member interactions, policy sales, and claims in a client management system.
  • Renewal Management: Assist union members in renewing their insurance policies, ensuring they have the appropriate coverage year after year.
  • Collaboration: Work closely with union leaders and representatives to develop strong working relationships and improve insurance program participation among union members.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Assisted customers with product selection based on individual needs.

Front & Back Office Assistant

Atlanta Sports and Injury Center for Rehab
Stockbridge, Georgia
09.2023 - 04.2024
  • Performed data entry, prepared reports, and maintained databases.
  • Scheduled appointments, managed calendars, and coordinated meetings.
  • Maintained a comprehensive filing system to ensure the safe storage of patient's confidential information.
  • Processed orders, invoices, and managed inventory.
  • Developed and maintained a professional relationship with patients
  • Proofread and edited documents and data to ensure accuracy and clarity.
  • Handled patient complaints calmly and professionally, resolved issues in a timely manner.
  • Created reports and documents as requested by the office manager.
  • Worked with lawyers on the patient's accident cases.
  • Patient Insurance Verifications
  • Updated existing records with new or revised information as needed.
  • Maintained confidentiality of sensitive information and followed HIPPA guidelines.
  • Created spreadsheets on Excel and Google sheets to track patient data
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted patient's with chiropractic/therapy needs
  • Managed back office workflow processes including document preparation, scanning and archiving activities.
  • Answered incoming calls from patients and responded to inquiries in a professional manner.

Hybrid Administrative Assistant

Mechanical Maintenance(HVAC)
Atlanta, GA
07.2022 - 06.2023
  • Maintained the office filing system.
  • Assisted with the preparation of documents and materials for meetings, including agendas and presentations.
  • Created and updated spreadsheets, databases, and other documents using Microsoft Excel.
  • Ordered office supplies, equipment and maintained an inventory of all items.
  • Received and processed incoming mail and packages.
  • Gathered and prepared data for reports.
  • Dispatch and schedule daily work orders.
  • Networking/Marketing
  • Social Media Management
  • Quickbooks Management
  • Updated existing records with new or revised information as needed.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Assigned drivers to appropriate routes based on customer needs.
  • Received and dispatched calls for emergency services.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Assistant Store Manager

QuikTrip
Decatur
08.2014 - 10.2020
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Issued receipts and processed refunds, credits or exchanges.
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to brand.
  • Assisted with auditing processes for compliance purposes.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and provided friendly customer service.
  • Managed team schedule to ensure each shift was properly staffed

Education

High School Diploma -

Morrow High School
Morrow

Skills

  • Critical thinking and problem solving
  • Leadership and Teamwork Skills
  • Effective Time Management
  • Ability to Multitask
  • Ability to Work Under Pressure/High Volumes
  • Computer & efficient typing skills
  • Proficient in Microsoft Office(Word, Excel, Powerpoint, Outlook)
  • Quickbooks/Invoicing
  • Zoom
  • Customer Service & Satisfaction
  • Merchandising
  • Sustainability
  • Professionalism and ethics
  • Quotes and sales
  • Communication Skills
  • Decision Making Skills
  • Attentive to Details
  • Document auditing
  • Regulatory compliance
  • Claims assistance and processing
  • Remote work experience
  • Effective communication
  • Insurance verification
  • Customer engagement
  • Patient data entry
  • Customer relationship management
  • Appointment scheduling
  • Conflict resolution
  • HIPAA compliance
  • Data entry proficiency
  • Revenue management
  • Dispatch scheduling
  • Patient information handling
  • Health insurance verification
  • Software proficiency
  • Time management
  • Typing proficiency
  • CRM software proficiency
  • Zendesk proficiency
  • Good Telephone Etiquette

Timeline

Remote Customer Service Representative

Carenet Healthcare
08.2025 - Current

Remote Customer Benefits Coordinator

American Income Life
05.2024 - 07.2025

Front & Back Office Assistant

Atlanta Sports and Injury Center for Rehab
09.2023 - 04.2024

Hybrid Administrative Assistant

Mechanical Maintenance(HVAC)
07.2022 - 06.2023

Assistant Store Manager

QuikTrip
08.2014 - 10.2020

High School Diploma -

Morrow High School

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KEAIRRA CRAWLEY