Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Treadwell

Xavier Treadwell

Arlington,TX

Summary

A professional with a proven track record at Carenet Healthcare, excelling in customer support and client retention. Skilled in production planning and team development, I enhanced customer satisfaction and reduced call wait times. Recognized for implementing effective communication, driving productivity, and fostering a culture of continuous improvement.

Overview

6
6
years of professional experience

Work History

Sr. Customer Service /Assistant Project Manager

Carenet Healthcare
10.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced call wait times by optimizing staffing schedules and improving internal processes.
  • Delivered exceptional support by thoroughly understanding product offerings and anticipating customer needs.
  • Maintained accurate records of all customer interactions, ensuring proper documentation for future reference or analysis.

Production Manager

All Print Media Group
11.2024 - Current
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Estimated labor requirements to support anticipated workload.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.

Education

Bachelor of Arts - Music Business

American Conservatory
Chicago, IL
06-1985

Bachelor of Science - Music Education

Misrah Academy Governmental Empowerment Academy
Hammond, IN
11-2024

Associate of Arts - Business

Columbia University
Chicago, IL
06-1983

Skills

  • Production planning
  • Operations management
  • Staff management
  • Production scheduling
  • Team development
  • Customer support
  • Training coordination

Timeline

Production Manager

All Print Media Group
11.2024 - Current

Sr. Customer Service /Assistant Project Manager

Carenet Healthcare
10.2019 - Current

Bachelor of Arts - Music Business

American Conservatory

Bachelor of Science - Music Education

Misrah Academy Governmental Empowerment Academy

Associate of Arts - Business

Columbia University

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