Shanna Bumbaugh
Clermont,GA
Summary
Dynamic and results-driven professional with extensive experience at Pittman Dental Laboratory Inc. Proven track record in production optimization and quality control, enhancing productivity by identifying bottlenecks. Skilled in operations management and team development, fostering a culture of continuous improvement and customer satisfaction. Committed to delivering high-quality products and exceptional service.
Overview
28
28
years of professional experience
Work History
Customer Service/ Production Manager
Pittman Dental Laboratory Inc.
04.2019 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Sourced materials to keep up with production goals and meet customer demands.
- Estimated labor requirements to support anticipated workload.
Machinest
Three D Cleaners
05.2014 - 04.2019
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Worked with team members to improve production processes and procedures.
Manager
Lowman Daycare
01.2007 - 05.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Customer Service
Three D Cleaners
02.1997 - 01.2007
- Built lasting relationships with clients through outstanding customer service interactions.
- Delivered exceptional customer service, exceeding member expectations consistently.
- Delivered exemplary customer service to customers and colleagues.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
Education
High School Diploma -
North Hall High School
Gainesville, GASkills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Team development
- Dedication to product quality
- Production optimization
- Quality control
- Customer support
- Strategic planning
- Manufacturing management
- Workflow optimization
- Manufacturing
Timeline
Customer Service/ Production Manager
Pittman Dental Laboratory Inc.
04.2019 - Current
Machinest
Three D Cleaners
05.2014 - 04.2019
Manager
Lowman Daycare
01.2007 - 05.2014
Customer Service
Three D Cleaners
02.1997 - 01.2007
High School Diploma -
North Hall High School
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