Jamiah Wesley
Hickory,MS
Summary
Dedicated and personable Customer Service professional with 8 years of experience delivering exceptional support and solutions to clients. Proven ability to handle inquiries, resolve issues, and exceed customer expectations in fast-paced environments. Skilled in communication, problem-solving, and maintaining positive relationships with customers to drive satisfaction and retention. Proficient in managing phone, email, and live chat interactions, while working collaboratively with teams to meet company goals. Passionate about delivering high-quality service and creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Engagement Specialist II
CareNet Healthcare
10.2024 - Current
- Schedule appointments for preventative health screenings and other healthcare appointments.
- Make outbound calls and take inbound calls
- Help our members understand their health insurance and how to use it, including helping them change primary care physicians, locating urgent care clinics, and getting prescription authorizations.
- Work from Home
Customer Service Representative I
IQOR
06.2023 - 10.2024
- Managed high-volume calls while maintaining professionalism and composure.
- Resolved customer inquiries through live chat, ensuring timely and accurate responses.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Work from Home
Customer Service Representative I
La-Z-Boy
07.2021 - 03.2023
- Collected and analyzed customer information to prepare product or service reports
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information.
- Work from Home
Front Desk Clerk
La-Z-Boy
01.2021 - 07.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless check-in and check-out processes for customers.
- Handled phone inquiries, providing accurate information and resolving issues efficiently.
- Scheduled, coordinated and confirmed appointments and meetings.
Retail Sales Lead
Dillard's, Inc.
06.2019 - 04.2020
- Drove sales through appealing visual displays
- Provided outstanding customer service and ensured guest satisfaction
- Maintained inventory, filled out paperwork, and possibly tasked sales workers with the buying of more supplies
- Wrote reports for senior managers.
Customer Service Representative
IQOR
08.2017 - 05.2019
- Resolved customer inquiries through multi-channel communication, ensuring timely and accurate responses.
- Managed complex customer accounts, enhancing satisfaction and loyalty through personalized service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Direct Care Worker
Central Mississippi Residential Center
05.2016 - 06.2017
- Assisted individuals with daily living activities, enhancing overall quality of life.
- Monitored behavioral patterns and reported changes to healthcare teams for timely interventions.
- Maintained accurate documentation of patient progress and care provided, ensuring compliance with regulations.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Education
Bachelor of Science - Business Administration
University of Phoenix
05-2026
Associate of Applied Science - Business Management Technology
East Central Community College
12.2024
Associate of Arts - undefined
East Central Community College
05.2017
Skills
- 10-KEY
- Basic Word 2016
- Basic Word 2019
- Intermediate Word 2016
- Intermediate Word 2019
- PowerPoint 2016
- PowerPoint 2019
- Windows 10
- Data Entry 1: VENDOR
- Data Entry 2: INVENTORY
- Data Entry 3: INVOICE
- Keyboarding
- Bank Deposit
- Bank Reconciliation
- Basic Math
- Petty Cash
Timeline
Engagement Specialist II
CareNet Healthcare
10.2024 - Current
Customer Service Representative I
IQOR
06.2023 - 10.2024
Customer Service Representative I
La-Z-Boy
07.2021 - 03.2023
Front Desk Clerk
La-Z-Boy
01.2021 - 07.2021
Retail Sales Lead
Dillard's, Inc.
06.2019 - 04.2020
Customer Service Representative
IQOR
08.2017 - 05.2019
Direct Care Worker
Central Mississippi Residential Center
05.2016 - 06.2017
Associate of Arts - undefined
East Central Community College
Bachelor of Science - Business Administration
University of Phoenix
Associate of Applied Science - Business Management Technology
East Central Community College
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