Whitney Cathey
Charlotte,NC
Summary
With over 14 years of customer service and data entry/admin experience, I bring a wealth of expertise to any role. Strength in exceptional data-entry skills and handling sensitive information with utmost confidentiality. Highly proficient in various computer programs for efficient and accurate data management. Solid background in payment processing and cash-handling from both retail and office environments. Consistently delivers high-quality results as part of a team or independently. Known for resourcefulness, adaptability, and eagerness to learn new skills and enhance capabilities. Efficient with a strong background in providing exceptional customer service and support. Successfully enhances service delivery and improves customer satisfaction through problem-solving skills, conflict resolution, and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Revenue Service Specialist II
Duke Energy
03.2020 - Current
- Perform data entry of bill account, bill stub and check numerical data into the BancTec PayCourier system
- Research and reconcile customer payment information
- Transmits all payments to financial institutions
- Analyzes, completes, and processes internal and external customer requests in a timely manner, including billing adjustments, annexation notifications, collection agency requests, landlord agreement contracts, and duplicate bill requests
- Receives and processes incoming customer requests, correspondence
- Remain up to date on changes in procedures as they relate to Revenue Service as well as company policies, practices, and governing regulations to ensure customer needs are met with the highest quality
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Administrative Clerk
CRG
02.2019 - 02.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
Office Clerk
KIMBRELL'S OF NORTH CAROLINA INC
10.2011 - 12.2018
- Process credit applications of individuals applying for credit: Interview's applicant to obtain personal and financial information for qualification
- Enter data into the computer invoicing system
- Process cash, credit card, and check payments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handles high call volume, direct calls and responds to inquiries accordingly
- Contacts customers about past due accounts to collect on accounts receivables
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Accounting
Strayer University
Huntersville, NC08-2017
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2007
Skills
- Microsoft Office
- Computers
- SAP
- Typing
- 10-key
- Active listening
- Teamwork
- Resourceful
- Energetic
- Competent
- Multitasking
- Detail-oriented
- Results-oriented
- Problem-solving
- Time management
- Adaptability and flexibility
- Data entry
- Customer service
- Payment processing
- Cash handling
Certification
J1S Bartending School
Charlotte, NC
January 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Revenue Service Specialist II
Duke Energy
03.2020 - Current
Administrative Clerk
CRG
02.2019 - 02.2020
Office Clerk
KIMBRELL'S OF NORTH CAROLINA INC
10.2011 - 12.2018
No Degree - Accounting
Strayer University
High School Diploma -
West Mecklenburg High School
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