Grace Goss
Clinton,MS
Summary
Administrative professional with 7 years of experience in customer service and healthcare communication. Demonstrated success in improving operational efficiency and training staff. Proficient in managing patient scheduling and organizing records, with expertise in medical software and Microsoft Office. Proven track record in ensuring effective project coordination and support.
Overview
7
7
years of professional experience
Work History
Revenue Specialist II, Motor Vehicle Services
Mississippi Department of Revenue
Clinton, MS
03.2024 - 07.2025
- Processed a high volume of title applications in compliance with state laws and regulations.
- Processed legal documents including POA's, lien releases, and affidavits, ensuring compliance with motor vehicle regulations.Assist with training new employees.
- Serve as back-up for the title replacement front counter.
- Assist and answer customer inquiries via phone, email, letters, and in-person communication.
- Processed a high volume of returned titles efficiently, while ensuring accurate record-keeping.
- Assist supervisors with projects as assigned
- Processed a high volume of returned titles efficiently, ensuring accurate record-keeping and compliance with motor vehicle regulations.
Administrative Assistant II, Transplant
University of Mississippi Medical Center
Jackson, MS
06.2023 - 02.2024
- Answer phones. Triage calls, take messages for Transplant Coordinators, and resolve general caller needs
- Assist with department projects
- Assist in patient education classes by providing materials, answering patient questions, and aiding patients with further needs within established guidelines
- Serve as backup MOA coverage for clinic
- Manage, upload, and route faxes to staff
- Complete FMLA paperwork and insurance forms for post-transplant patients.
- Perform administrative duties such as pulling, updating and filing patient medical records, verifying patient demographic and insurance information, scheduling appointments, and aiding patients with needed paperwork and forms.
Physician Scheduler II, Cardiovascular Testing
University of Mississippi Medical Center
Jackson, MS
06.2022 - 06.2023
- Answer high volume phones. Schedule patient appointments and resolve general caller needs while adhering to established scheduling guidelines.
- Generate and implement new ideas to improve interdepartmental processes and policies.
- Serve as lead scheduler, training and assisting other employees within the clinic.
- Work closely with supervisors to improve processes throughout the clinic to make patient care more efficient.
- Facilitate urgent scheduling requests from providers.
- Manage and monitor schedules for multiple providers and make corrections when needed.
- Input and handle all new testing referrals from outside facilities.
- Resolve patient issues and concerns by coordinating with the appropriate staff.
- Assist the VA with prior authorizations
Unit Secretary, Orthopedic and Trauma Service
University of Mississippi Medical Center
Jackson, MS
10.2021 - 06.2022
- Record, verify, and enter patients, and hospital information reflecting admissions, transfers, discharges, patient census, and other applicable data.
- Assemble a temporary chart. Maintains accurate unit census in the bed tracking system.
- Answer patient signals, assess patient's needs, and communicate requests to pertinent individuals as necessary.
- Schedule appointments and arrange transportation for patients.
- Answers telephones, take and deliver messages, and provide information to patients and family members.
- Assist direct patient care staff with any administrative questions and needs
Clinic Secretary, Ortho-Spine
Rush Foundation Hospital
Meridian, MS
09.2020 - 09.2021
- Process incoming and outgoing clinic faxes.
- Process records into Epic
- Handle and process incoming and outgoing mail for the clinic
- Process and schedule all new patient referrals.
- Schedule existing patients
- Verify and update patient demographics and insurance information
- Coordinate activities with outside vendors.
- Handle all medical records requests
- Coordinate care and coverage with patient insurance companies.
- Assist clinic providers with any administrative needs
- Serve as back-up coverage for the MOA including covering all of their duties when they are out of office.
Cashier
Prince Oil Company
Union, MS
02.2020 - 07.2020
- Register cashier, answer phones, cooking, store cleaning, food prep, stock inventory, train new employees, night close down of the store.
Cashier
Dollar General Corporation
Union, MS
10.2019 - 02.2020
- Cashier, customer service, answer phones, clean, stock inventory, nightly close down of store.
Clerical
Gardner's Insurance Agency
Union, MS
08.2018 - 07.2019
- Office filing and records organization
Cashier/Cook
Wards Fast Food
Union, MS
10.2018 - 06.2019
- Cashiering, buss tables, maintain cleanliness of store, prep food for next day, stock freezers, cook, nightly close of store, very involved in customer service and satisfaction.
Education
Bachelor of Science - Radiologic Sciences
University of Mississippi Medical Center
Jackson, MS05-2027
Associates Degree - Business Management
Hinds Community College
Raymond, MS05.2024
Some College (No Degree) -
East Central Community College
Decatur, MSSkills
- Medical office
- Customer service
- Administrative support
- Healthcare communication
- Reception duties
- Payment processing
- Records organization
- Medical software
- Microsoft Office
- Team collaboration
- Project coordination
Accomplishments
Above and Beyond Employee of the Month Award
Timeline
Revenue Specialist II, Motor Vehicle Services
Mississippi Department of Revenue
03.2024 - 07.2025
Administrative Assistant II, Transplant
University of Mississippi Medical Center
06.2023 - 02.2024
Physician Scheduler II, Cardiovascular Testing
University of Mississippi Medical Center
06.2022 - 06.2023
Unit Secretary, Orthopedic and Trauma Service
University of Mississippi Medical Center
10.2021 - 06.2022
Clinic Secretary, Ortho-Spine
Rush Foundation Hospital
09.2020 - 09.2021
Cashier
Prince Oil Company
02.2020 - 07.2020
Cashier
Dollar General Corporation
10.2019 - 02.2020
Cashier/Cook
Wards Fast Food
10.2018 - 06.2019
Clerical
Gardner's Insurance Agency
08.2018 - 07.2019
Bachelor of Science - Radiologic Sciences
University of Mississippi Medical Center
Associates Degree - Business Management
Hinds Community College
Some College (No Degree) -
East Central Community College