Linda Burgess
Warren Clinic/Saint Francis Urgent Care
Collinsville,OK
42
years of professional experience
Dedicated Administrative Professional experienced in fast-paced office environments. Delivered comprehensive clerical support and enhanced team efficiency through effective collaboration. Demonstrated responsibility and punctuality while thriving in independent roles.
Work History
Patient Access Representative II
10 Months- Registered patients, verified demographics, and confirmed insurance coverage for accurate access workflows.
- Reviewed authorization requirements, updated records, and resolved registration discrepancies promptly.
- Collected copayments, explained financial responsibility, and processed payment transactions with accuracy.
- Scheduled appointments, coordinated referrals, and directed patients to appropriate service areas.
- Assisted patients with intake forms, consent documents, and service navigation questions.
- Maintained HIPAA compliance while safeguarding confidential information during admissions processing.
- Collaborated with clinical and billing teams to support efficient patient flow.
- Trained new staff on registration procedures, insurance verification, and access system use.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Patient Services Representative
4 Years 7 Months- Processed referrals promptly to ensure timely patient scheduling
- Booking appointments with multiple providers.
- Checked in patients for appointments and facilitated access to services
- Provided customer service support by addressing inquiries and resolving issues.
- Verified insurance eligibility using RTE to streamline patient registration
- Customer Service
Accounts Receivable CFS Government Account Management
3 Years 2 Months- Managed accounts with customers and internal sources, ensuring timely payments.
- Manage accounts with customer and internal sources to assure prompt payments
- Managed a diverse portfolio of government accounts to ensure compliance and satisfaction.
- Corrected discrepancies with customers and internal sources to maintain balanced and current accounts.
- Fostered positive relationships with government customers through regular communication and support.
Accounts Payable Clerk
2 Years 11 Months- Processor Duties: Prioritize and process over 300 invoices in nSAP and vSAP systems a week.
- Reconciled vendor statements and researched discrepancies related to invoices and payments to ensure accuracy.
- Managed vendor correspondence via email and phone, ensuring timely communication.
- Executed all tasks in accordance with SAP processes and procedures to maintain compliance and operational integrity.
School Bus Driver
20 Years 11 Months- Maintained safe and positive environment for children during activities.
- Provided transportation for children to and from school safely.
- Communicated with administration and parents to address and resolve concerns.
- Renewed commercial driver's license according to state requirements.
Entry Positions
8 Years 11 Months- Encoded and balanced transactions for multiple banks, ensuring accuracy and compliance.
- Entered data swiftly and accurately to support efficient operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Teller, Bank Balancing/Transaction Processing
4 Years 3 Months- Processed items for payment and balanced transactions, identified and resolved discrepancies, provided
- Performed clerical tasks to support team processing and transaction balancing.
- Processed payment items and balanced transactions, identifying and resolving discrepancies to maintain accuracy.
- Delivered internal and external customer service while performing various clerical duties to support operations.
Education
No Degree - General Studies
ComputerDataEntry - Computer Data Entry
No Degree - General Studies
High School Diploma - High School Studies
Skills
Medical office
School bus operations
Healthcare Software Navigation
Insurance verification
Medical office operations
Epic
EMR Systems
Patient Billing Support
Medical Billing
Accounts Receivable
Data Entry
Patient records
Patient Transport Coordination
School Bus Driving
Bus Driving
Delivery operations
Medical receptionist
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Access Representative II
Hillcrest Medical Center
01.2026 - CurrentRead More
Patient Services Representative
Warren Clinic/Saint Francis Urgent Care
04.2022 - CurrentRead More
Accounts Receivable CFS Government Account Management
Verizon- GC Services-
01.2019 - 03.2022Read More
Accounts Payable Clerk
Verizon- GC Services
01.2017 - 12.2019Read More
School Bus Driver
Collinsville Public School
01.1996 - 12.2016Read More
Entry Positions
Key Personnel Services
01.1988 - 12.1996Read More
Teller, Bank Balancing/Transaction Processing
American Exchange Bank
09.1984 - 12.1988Read More
Collinsville High School
High School Diploma from High School Studies
Read More
Rogers State University
No Degree from General Studies
Read More
Tulsa Community College
No Degree from General Studies
Read More
Tulsa Technology Center
ComputerDataEntry from Computer Data Entry
Read More