Tammy Sizemore

• Provided exceptional customer service to citizens and clients of the Commonwealth.
• Resolved inquiries and issues through effective communication and problem-solving techniques.
• Assisted in the development of service protocols and guidelines for team efficiency.

. Greeted and set up appointments for patients. Verified insurances and took their income for sliding scale services .

.deposits prepared and made bank deposits.

Handled the foia requests for well and septic information.

Made sure a customer filling out a well and septic application was done correctly as well as the accompanying forms that had to go with that application and also took the payment .

Worked a lot of offsite Covid 19 clinics during the COVID pandemic. Such as assisting people with their forms explain the routine for this service so they would know what to expect .

We have to work closely with nurses at the Covid pods and we also go to schools and do vaccines for students and also flu vaccines for the teachers, my part was getting the application filled out , getting insurance information and keep applications numbered and in order so we could keep things in order for the nurse to know which one to call on next .

Answer phones, make appts . Get charts ready for patient appt with all the paperwork.

Did all office duties as well

• Engaged in community outreach initiatives to enhance public awareness of services offered.
• Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
• Assisted in resolving customer complaints by utilizing problem-solving skills.
• Processed payments for services rendered accurately and efficiently.
• Answered inbound calls, chats and emails to facilitate customer service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

• Provided administrative support for health department operations and activities.
• Coordinated scheduling for meetings and appointments across various departments.
• Managed incoming communications through phone calls, emails, and in-person inquiries.

Filled in for office manager for about a year . Worked clinics all office duties . Made deposits

Eligibility verification for patients.

Had patients chart updated and all paperwork ready for nurse and attending physicians so ready at their appt time

Answered all phone calls and processed paperwork and and charts for nurse to go with social service worker to do a screening for home based care and/ nursing home placement

• Coordinated office schedules and meetings for management and staff.
• Managed inventory and ordered supplies for daily operations.
• Assisted in customer communications and supported service inquiries.

Set up appointments for the owner to go give an estimate

Helped process payroll and print checks .

Made bank deposits

• Processed incoming and outgoing mail efficiently each day.
• Handled incoming calls and directed callers to appropriate department or employee.