Jesi Armas
El Sobrante
Summary
Strong interpersonal skills. Effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual goals. Very knowledgeable with Microsoft office. Great organization skills! Very attentive to details. Always strive to provide the best service to customers to ensure they leave happy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Specialist II
Oakland Housing Authority
Oakland
11.2017 - Current
- Answer and direct multi-line phone calls, emails, and client inquiries while providing excellent customer service
- Maintain confidential filing systems, records, and databases with accuracy and attention to detail
- Prepare correspondence, reports, forms, and informational packets in compliance with departmental procedures
- Input, update, and retrieve data using spreadsheets and automated systems
- Operate standard office equipment including scanners, copiers, fax machines, and multi-line phones
- Process incoming mail, and maintain departmental calendars
- Assist clients and staff with forms, program information, and referral resources.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Answered and directed incoming calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Resolved customer service issues promptly and efficiently.
- Resolved customer service issues by providing effective solutions.
Customer Service Representative
Wadsworth Glass
El Sobrante
05.2017 - 11.2017
- Assisted customers with product inquiries and order placements.
- Processed orders accurately using company software systems.
- Resolved customer complaints effectively and professionally.
- Maintained organized records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery.
- Educated customers on product features and benefits.
- Handled returns and exchanges according to company policy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Phlebotomy Technician
Quest diagnostics
San Pablo
05.2016 - 03.2017
- Knowledge of order of draw
- Patient services
- Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
- Maintains records of each specimen collected each day
- Collect specimens according to established procedures which includes drug screens, biometric screening and insurance exams.
- Trusted key holder.
Rental Sales Agent
Avis Budget Group
S San Francisco
05.2013 - 02.2016
- Consistently hit and exceeded sales goals by 20%.
- Greeted customers in a timely fashion while quickly determining their needs.
- Wrote sales slips and sales contracts.
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
- Processed cash and credit payments rapidly and accurately.
- Referred unresolved customer grievances to designated departments for further investigation.
- Suggested accessories and complementary purchases.
- Organized daily reports and filed to appropriate departments.
Fine Jewelry Expert
JcPenney Corporation
Richmond
11.2011 - 05.2013
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided ongoing guest service, including giving fashion advice.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Maintained cleanliness and presentation of stock room and production floor.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Dedicated to continuously improving sales abilities and product knowledge.
- Earned management trust by serving as key holder, responsibly opening and closing jewelry safe.
- Created attractive displays to promote items.
- Trained new cashiers on procedures, customer service and sales techniques.
- Completed purchases using Point of Sale systems.
Ride Operator
American Carousel
Richmond
11.2009 - 09.2011
- Greeted customers promptly.
- Received customer payments.
- Totaled bills and calculated taxes.
- Monitored areas for security issues and safety hazards.
- Reported security and service incidents to management.
- Trained new cashiers on procedures, customer service and sales techniques.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Phlebotomy Intern
Bio-Data Laboratory
Carmichael
06.2015
- Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vacutainer tubes and sleeves, and butterfly needles and syringes
- Venipuncture
- Routine blood drawing
- Followed established policies and procedures
- Collected blood and urine specimens using venous and micro techniques
- Verified specimen collection information in laboratory information system
Education
High School Diploma -
Delta High School
Richmond, CACPT I - Laboratory Equipment Calibration, Basic Anatomy, Labeling and identifying specimens, Basic Medical Terminology, Venipuncture, Capillary punctures
Fast Response School of Health Care Education
Berkeley, CAPhlebotomy Intern -
Bio-Data Laboratory
Carmichael, CASkills
- Strong interpersonal skills
- Effective at multi-tasking
- Friendly attitude under pressure
- Builds loyalty and long-term relationships
- Knowledgeable with Microsoft Office
- Great organization skills
- Attentive to details
- Provides best service to customers
- Multi-line phone talent
- POS systems expert
- MS Windows proficient
- Quick learner
- Strong client relations
- Trusted key holder
- Exceptional communication skills
- Local/state health laws knowledge
- Interpersonal skills
- Typing speed of 40 wpm
- Skilled in multitasking
- Skilled in customer service
- Punctual
- Familiar with first-aid
- Familiar with safety
- Customer service
Certification
- CPR Certified
- Certified Phlebotomy Technician I, CPT 01000320, NCCT
Timeline
Office Specialist II
Oakland Housing Authority
11.2017 - Current
Customer Service Representative
Wadsworth Glass
05.2017 - 11.2017
Phlebotomy Technician
Quest diagnostics
05.2016 - 03.2017
Phlebotomy Intern
Bio-Data Laboratory
06.2015
Rental Sales Agent
Avis Budget Group
05.2013 - 02.2016
Fine Jewelry Expert
JcPenney Corporation
11.2011 - 05.2013
Ride Operator
American Carousel
11.2009 - 09.2011
High School Diploma -
Delta High School
CPT I - Laboratory Equipment Calibration, Basic Anatomy, Labeling and identifying specimens, Basic Medical Terminology, Venipuncture, Capillary punctures
Fast Response School of Health Care Education
Phlebotomy Intern -
Bio-Data Laboratory