Christine Joy Baldelovar
004 Brgy Pinagbuhatan Pasig City
Summary
Committed and professional service representative with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Patients Services Representative II (Health Care A
Conifer Health Solutions
08.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Customer Service Representative (Order Taking Acco
Wonders Corporation
07.2021 - 07.2022
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative (At&T)
Concentrix
02.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative (T-Mobile)
Sutherland Global Services
11.2018 - 01.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Marketing
National University Manila
Manila Sity03.2018
Skills
- Strong Work Ethic
- Account Management
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Organizational Skills
- Adaptability and Flexibility
- Customer Service
Timeline
Patients Services Representative II (Health Care A
Conifer Health Solutions
08.2022 - Current
Customer Service Representative (Order Taking Acco
Wonders Corporation
07.2021 - 07.2022
Customer Service Representative (At&T)
Concentrix
02.2020 - 07.2021
Customer Service Representative (T-Mobile)
Sutherland Global Services
11.2018 - 01.2020
Bachelor of Science - Marketing
National University Manila
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