Tanialynn Starks
Grand Prairie,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
1822
1822
years of professional experience
Work History
Connexus (Customer Services Representative)
Connexus
02.2023
- Serving as a medical care receptionist over the phone, help customers with downloading the app, creating an account, updating information, setting appointment’s etc.
Qualfon(aig Travel/appointment Setting)
Qualfon
01.2017 - 05.2022
- Customer service representative filing a claim changing information, going over the travel insurance they have on the policy, providing covid letters.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Qualfon(united healthcare)
Qualfon
06.2017 - 08.2021
- Going over customer Health care insurance for the year, upgrade their policy, adding family to the policy and etc.
Ken Graff Auto Company(outbound)
Ken Graff Auto Company
01.2021 - 06.2021
- Doing outbound callbacks for customers who had a recall on their vehicle’s and also called and notice the customer when their advantage care going to expire and when it time for services on their vehicle.
Complete Home Health
Complete Home Health
05.2016 - 03.2019
- Working with elderly adults in their home, providing assistance in their home, cooking, cleaning, showering, running errands.
Topps Security
Topps Security
08.2016 - 05.2018
- Working part-time/temporary at football games college campus, basketball games etc.
Amazon(Customer Service Rep)
Amazon
04.2015 - 12.2017
- Handling customer account, billing, changing passwords, maintain current knowledge, multitask, problem solving, answering question etc.
WALMART (customer service rep)
WALMART
08.201 - 12.2017
- Handling money, cashier, stocking, money orders, wiring money, handling returns and cashing checks.
Life help
Life help
05.2012 - 01.2016
- Working with kids in grades k-12 with mental help issues, helping with homework, working with behavior skills, and making home visits.
Mississippi Department of CORRECTIONS (Correctional officer)
Mississippi Department of CORRECTIONS
03.2013 - 05.2015
- Working with state inmates who are in prison for a period of time or for life, security checks, counts, shakedowns, transportation etc.
AmeriCorps
AmeriCorps
08.2010 - 08.2011
- Working in different Communities with adults/kids, providing homes assistance to the elder who trying to get out on their own, make ramps to people home to make it more handicap accessible
Education
High School Diploma -
Leflore County High School
Itta Bena, MS05.2009
Associate of Arts -
Mississippi Delta Community College
Moorhead, MS05.2015
Skills
- PCA (Personal Care Attendant) Certification 8 years
- CPR/First Aid
- 10 years in school system
- 8 years Correctional officer
- 5 years cashier/clerk
- 12 years early childhood development
- 8 years appointment setting
- Computer Skills
- Positive Attitude
- Overcoming Objections
- Customer Service
- Scheduling and Calendar Management
- Incoming Call Reception
- Customer Retention
- Outbound Calling
- Meeting Sales Goals
- Problem-Solving
- Lead Qualification
- Customer Conflict Resolution
- Cold Calling
- Payment Processing Knowledge
- Sales Consultations and Presentations
- Warm and Cold Call Expertise
- Salesforce
- Multiline Phone System Proficiency
- Time Management
- Sales Support
- Intuit QuickBooks Master
- Strong Work Ethic
- Cross-selling techniques
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Data Entry
- Conflict Resolution
- Customer Relationship Management
- Quality Control
- Performance Goals
- Documentation And Reporting
- Data Processing
- Service Scheduling
- Order Fulfillment
- Client rapport
- Product Training
- Price Quoting
- Repairs Scheduling
- Account Management
- Technical Support
- Service Recommendations
- Progress Reporting
- Clerical Support
- Warranty Claims Process Management
- CRM Software
- Repair Quality Inspections
- Critical Thinking
- Hand and Power Tool Operation
- Physical Strength and Stamina
- Problem Detection and Resolution
- Sales expertise
- Call Center Operations
Timeline
Connexus (Customer Services Representative)
Connexus
02.2023
Ken Graff Auto Company(outbound)
Ken Graff Auto Company
01.2021 - 06.2021
Qualfon(united healthcare)
Qualfon
06.2017 - 08.2021
Qualfon(aig Travel/appointment Setting)
Qualfon
01.2017 - 05.2022
Topps Security
Topps Security
08.2016 - 05.2018
Complete Home Health
Complete Home Health
05.2016 - 03.2019
Amazon(Customer Service Rep)
Amazon
04.2015 - 12.2017
Mississippi Department of CORRECTIONS (Correctional officer)
Mississippi Department of CORRECTIONS
03.2013 - 05.2015
Life help
Life help
05.2012 - 01.2016
AmeriCorps
AmeriCorps
08.2010 - 08.2011
High School Diploma -
Leflore County High School
Associate of Arts -
Mississippi Delta Community College
WALMART (customer service rep)
WALMART
08.201 - 12.2017
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