Arelissabeth Nazareth De Los Santos Ramirez
Miami,FL
Summary
People-oriented and safety-minded Licensed flight attendant with more than 5 years of experience delivering outstanding and personalized customer service, successfully resolving conflicts and collaborating with team members for smooth work operations. Trilingual in Spanish, English and Italian, with a Bachelor's degree in Tourism & Hotel Business Administration and marketing concentration. 1 year Licensed flight attendant training course. Safety, First Aid and CPR procedures. Passionate about delivering superior travel experience and creating safety and comfortable environment for all passengers on board.
Overview
5
5
years of professional experience
Work History
Front Desk Agent and Telephone Operator
Cadillac Hotel & Beach Club
04.2023 - Current
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Welcome each new arrival pleasantly and confirmed reservations and identification.
- Answer customer telephone calls promptly and appropriately handled needs.
- Maintain clean and organized front desk areas to uphold polished company image.
- Use internal software to process reservations, check-ins and check-outs.
Server
The Confidante Hotel
08.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Place orders and manage bills.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving.
- Cultivated warm relationships with regular customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior for the safety of our customer and the rest of the guest.
- Checked guests' identification before serving alcoholic beverages to make sure i wasn't serving alcohol to a minor.
- Increased sales significantly by upselling higher-end products to customers.
Airport Passenger Service Agent (JetBlue)
Servair
04.2021 - 07.2021
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies and following the safety procedures.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Product Trainer & Customer Service Representative
Teleperformance
04.2019 - 04.2021
- Actively listened to customers, handled concerns quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Identification Department
Aerodom (Las Americas International Airport)
10.2018 - 04.2019
- Provided Identification as a temporary access to new employee's and technician at the Airport.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Housekeeping Inspector
Brett Robinson Vacation Rentals
05.2018 - 08.2018
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Inspected rooms after being clean to make sure meet quality of cleanliness.
Kitchen Staff Member
Louisiana Lagniappe Restaurant
05.2018 - 08.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted in setting up and breaking down kitchen stations.
Education
Certification - Italian Language
Academia Europea
Santo Domingo, Dominican Republic11.2020
Flight Attendant Licensed And Certificate Course
Tripulantes VIP
Santo Domingo, Dominican Republic11.2020
BBA - Tourism & Hotel Business Administration(Marketing)
Universidad Apec
Santo Domingo, Dominican Republic10.2020
Skills
- Personalized Customer Service
- Safety Procedures
- FAA safety procedures
- Safety aircraft equipment operation
- First Aid intervention
- Stress tolerance
- Trilingual (English, Spanish and Italian)
- Strong communication Skills
- Leadership
- Flexibility
- Problem Solving
- Microsoft Office
- Ability to multitask
- Ability to work under pressure
- Sales Expertise
- Hospitality Service
Timeline
Front Desk Agent and Telephone Operator
Cadillac Hotel & Beach Club
04.2023 - Current
Server
The Confidante Hotel
08.2021 - 08.2022
Airport Passenger Service Agent (JetBlue)
Servair
04.2021 - 07.2021
Product Trainer & Customer Service Representative
Teleperformance
04.2019 - 04.2021
Identification Department
Aerodom (Las Americas International Airport)
10.2018 - 04.2019
Housekeeping Inspector
Brett Robinson Vacation Rentals
05.2018 - 08.2018
Kitchen Staff Member
Louisiana Lagniappe Restaurant
05.2018 - 08.2018
Certification - Italian Language
Academia Europea
Flight Attendant Licensed And Certificate Course
Tripulantes VIP
BBA - Tourism & Hotel Business Administration(Marketing)
Universidad Apec
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