Katherine Szeto
Santa Clara,CA
Summary
Dedicated professional with a history at The Jay Hotel, adept in front desk operations and maintaining a typing speed that surpasses expectations. Excelled in professional communication, efficiently resolving guest complaints and streamlining package handling processes. Demonstrates a unique blend of technical proficiency and exceptional service delivery, ensuring high standards of customer satisfaction.
Overview
36
36
years of professional experience
Work History
Telephone Operator, Front Desk Agent
The Jay Hotel
12.1988 - Current
- Addressed customer inquiries while adhering to company policies and scripts, ensuring consistent achievement of call time and quality standards.
- Managed package handling and ensured efficient filing processes.
- Addressed and resolved guest complaints promptly, maintaining high service standards.
Education
Associate of Arts - Mathematics, History, Economics
Ming Yin College
Kowloon, Hong Kong.05-1975
Skills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
Languages
Chinese (Cantonese)
Chinese (Mandarin)
Interests
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Enjoy participating in hiking for overall physical and mental well-being
- Cooking
- I enjoy cooking for friends and family gatherings
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Reading
Timeline
Telephone Operator, Front Desk Agent
The Jay Hotel
12.1988 - Current
Associate of Arts - Mathematics, History, Economics
Ming Yin College
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