Lorie Grigg
Hilton Grand Vacations
Longs,SC
2027
years of professional experience
Customer service and front desk professional with more than 20 years of experience providing exceptional service in fast-paced, customer-focused environments. Skilled in scheduling, coordinating appointments, managing multi-line phone systems, handling payments, maintaining accurate records, and resolving concerns with professionalism and empathy. Highly organized, detail-oriented, and committed to creating a positive experience for every guest or patient.
Work History
Front Desk Receptionist / Front Desk Agent
- Managed guest check-ins, check-outs, reservations and payment processing using IQware.
- Answered incoming calls and maintained accurate billing records.
- Coordinated with housekeeping and maintenance to meet guest needs.
- Assisted with reservations and booking modifications using property management system efficiently.
- Collected room deposits, fees, and payments.
Front Desk Agent
4 Months- Welcome guests and provide exceptional customer service during check-in and check-out.
- Answer multi-line phone calls, respond to questions and resolve concerns.
- Process payments and maintain accurate guest records.
- Coordinate with multiple departments to ensure smooth daily operations.
- Experience working with Clarity
Pre-Arrival Specialist / Night Auditor
5 Years 8 Months- Coordinated guest arrivals and documented reservations and requests.
- Answered incoming calls and maintained accurate records.
- Generated daily operational reports and supported front desk operations.
- Assisted with check ins and outs.
- Answering calls and questions related to potential booking or upcoming stays.
- Sending Pre-Arrival Emails to guests and owners that are coming in informing them about their upcoming vacation.
- Calling Owners and Guests to go over any room request they may have.
- Running reports for the Day/Night
Supervisor
4 Years- Supervised daily front desk operations.
- Scheduled staff and trained new employees.
- In charge of doing monthly inventory each month and reporting it back to the General Manager.
- Helped Sign guests up for monthly membership and taking monthly payments of current members.
Education
Bachelor of Business Administration
Skills
Customer Service
Front Desk Operations
Administrative Support
Multi-Line Phone Systems
Payment Processing
Microsoft Word
Excel & Outlook
Conflict Resolution
Professional Communication
Team Collaboration
Problem Solving
Cash handling
Hospitality services
Timeline
Front Desk Agent
Hilton Grand Vacations
04.2026 - CurrentRead More
Pre-Arrival Specialist / Night Auditor
Marriott's OceanWatch Villas at Grande Dunes
10.2019 - 06.2025Read More
Supervisor
78 Fitness
10.2015 - 10.2019Read More
Front Desk Receptionist / Front Desk Agent
Island Vista Resort
Read More
Southern New Hampshire University
Bachelor of Business Administration
Read More