Jackie DeHoyos
Dallas,Texas
Summary
Dedicated Telephone Operator with 3 years of experience accurately routing internal and external calls quickly to ensure connections. Adept in operating switchboards with up to 12 lines. Poised, with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.
Overview
5
5
years of professional experience
Work History
PBX Hotel Operator/Front Desk Agent
Omni Fort Worth Hotel
Fort Worth, TX
05.2021 - Current
- Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
- Provided information about local attractions, restaurants, shopping centers, and other attractions.
- Assisted guests with check-ins and check-outs, resolving any issues that may arise.
- Performed administrative tasks such as filing documents, entering data into systems, preparing reports and updating databases.
- Handled emergency situations by communicating with appropriate departments within the hotel.
- Provided excellent customer service while maintaining a friendly attitude towards guests at all times.
- Created detailed logs of guest complaints or compliments for review by management personnel.
- Investigated discrepancies between actual charges incurred by guests versus those on their bills.
Retail Sales Associate
Target
Fort Worth, TX
11.2020 - 05.2021
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Restaurant Floor Manager
Wild Salsa
Fort Worth, TX
01.2019 - 03.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized staff schedules to ensure adequate coverage during peak hours;.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
High School Diploma -
Everman High School
Everman, TX06-2018
Some College (No Degree) - Business Administration and Management
Tarleton State University
Stephenville, TXSkills
- Proficient in Opera
- Professional Communication
- Switchboard Operation
- Front Desk Operations
- Collaboration
- Critical thinking
- Adaptability
- Customer Service
- Hospitality
Timeline
PBX Hotel Operator/Front Desk Agent
Omni Fort Worth Hotel
05.2021 - Current
Retail Sales Associate
Target
11.2020 - 05.2021
Restaurant Floor Manager
Wild Salsa
01.2019 - 03.2020
High School Diploma -
Everman High School
Some College (No Degree) - Business Administration and Management
Tarleton State University
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