Areli Vivian Perez- Espinoza
Advisor
Wichita,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both retail and the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing harmonious relationships allowing to better understand clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Specialist
BestBuy
Wichita, Kansas
07.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
Restaurant Hostess
Sabor Latin Bar & Grille
Wichita, Kansas
05.2017 - 09.2020
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
High School Diploma -
Northeast Magnet High School
Bel Aire, KS 08.2016 - 05.2019
Bachelor of Science - Psychology
Newman University
Wichita, KS 08.2019 - Current
Skills
Sales expertise
Timeline
Bachelor of Science - Psychology
Newman University
08.2019 - Current
Customer Service Specialist
BestBuy
07.2019 - Current
Restaurant Hostess
Sabor Latin Bar & Grille
05.2017 - 09.2020
High School Diploma -
Northeast Magnet High School
08.2016 - 05.2019
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