CHRISTINA BALDO
Greater Sudbury
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
1
1
Certificate
Work History
Customer Service Specialist
Highlife Cannabis Co.
05 2022 - 07 2025
- Provided product information, increasing customer knowledge.
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Resolved complaints with effective problem-solving skills.
- Adhered strictly to company policies whilst providing first-rate customer service experience.
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Managed difficult situations for improved customer relations.
- Worked as part of a team, improving communication skills within the workplace.
- Addressed after-sales issues, promoting repeat business.
- Offered solutions to resolve product or service issues, improving brand reputation.
- Communicated courteously with customers for enhanced relationships.
- Dealt with returns and exchanges to ensure customer satisfaction.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Janitorial Cleaner
Salam Cleaning and Maintenance
03 2020 - 05 2022
- Safely stored cleaning solutions, equipment and chemicals.
- Kept carpets fresh and clean through vacuuming, stain removal tasks.
- Restocked, refreshed and sanitised bathroom facilities.
- Promoted a pleasant atmosphere with proper upkeep of indoor plants.
- Secured company assets by locking doors after cleaning was complete.
- Monitored cleaning supplies and ordered more when necessary.
- Cleaned and dried windows, mirrors and glass surfaces.
- Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.
- Established trust with clients by working with discretion and upholding strict confidentiality.
- Worked quickly to complete cleaning within allotted timeframes.
- Improved air quality with regular dusting of vents and ceiling fans.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Performed minor repairs around the office to avoid disruptions in workflow.
- Maintained clean work environment by sweeping, mopping, and dusting office areas.
- Managed waste disposal responsibly promoting an eco-friendly work environment.
- Stocked bathrooms with necessary supplies to maintain hygiene standards.
- Prevented risk of injury by clearly displaying safety signs and barriers, maintaining safe workspaces.
Guest Attendant
Chartwell Retirement Residences
07 2016 - 07 2019
- Maintained cleanliness of reception area for a welcoming environment.
- Stayed updated about latest trends in hospitality industry for delivering cutting-edge services.
- Managed reservation system proficiently leading to accurate record keeping and data management.
- Handled booking confirmations meticulously, ensuring no overbooking issues occurred.
- Enhanced guest experience by providing excellent customer service.
- Coordinated with housekeeping department to ensure room readiness before guest arrival.
- Handled telephone enquiries effectively, improved communication standards.
- Answered guest calls and resolved queries promptly and politely.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Diploma - Early Childhood Education
Georgian College
06.1994
Skills
- Time management
- Exceptional communication
- Cash handling
- Organizational skills
- Transaction processing
- Strong customer service orientation
- Inventory control
- Data confidentiality
- Sales
- Communication skills
- Payment processing
- Computer skills
- Cash and card processing
- Sales expertise
- Customer service
- Product sales optimisation
- Advanced product knowledge
- Professional demeanour
- Staff training and mentorship
- Customer sales support
- Basic computer knowledge
Certification
- Cannsell, 02/01/20
- Smart Serve, 02/01/10
Timeline
Customer Service Specialist
Highlife Cannabis Co.
05 2022 - 07 2025
Janitorial Cleaner
Salam Cleaning and Maintenance
03 2020 - 05 2022
Guest Attendant
Chartwell Retirement Residences
07 2016 - 07 2019
Diploma - Early Childhood Education
Georgian College
Total Years Of Experience
20
References
- Shay Richardson-Service Advisor Nissan-705-929-5151
- Cody Dupuis-Cornertone Inc 705-929-2531
- Tessa Solomon-YMCA Childcare Supervisor-705-507-1265