Arella Saiz
Olmito,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining payment. Skilled in POS systems and exceptional at customer service, demonstrating a service-oriented mindset. Excelled in a fast-paced environment. Diligent and responsible with accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable, business operations and customer loyalty. Delivers customer service and administrative excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Food Service Worker
The Baked Bear
05.2024 - Current
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments, and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining, and service areas.
- Managed an influx of over $6K worth of sales a day.
Cashier/Floor Associate
Carniceria Del Valle
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained tidy and organized store to comply with cleanliness standards.
Receptionist
Boca Chica Animal Hospital
03.2024 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided companionship and comfort to animals in need of extra love and attention.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Cashier/Sales Floor Associate
Party City
10.2022 - 10.2022
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Usher
Cinemark
03.2022 - 10.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Handled crowd control to maintain order and prevent overcrowding.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained clean and organized venue to create pleasant experience for guests.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Reviewed tickets for authenticity and applicability to particular event.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Team Member
Little Caesars
03.2021 - 06.2021
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Monitored and maintained clean working areas and cooking surfaces.
- Coached new workers on store policies, pizza making, and dough preparation.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
Education
Associate of Arts - General Studies
Texas Southmost College
Brownsville, TX12.2021
High School Diploma -
South Texas ISD Medical Professions
San Benito06.2019
Skills
- Drawer balancing
- Payment Processing
- Product restocking
- Product Recommendations
- POS Systems
- Customer Service
- Organizational abilities
- Communication
- Data Entry
- Multi-Line Telephone Systems
- Customer/Client relations
- Service-oriented mindset
- Time Management
Certification
- Food Handlers Certification
- TABC
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Food Service Worker
The Baked Bear
05.2024 - Current
Receptionist
Boca Chica Animal Hospital
03.2024 - 03.2024
Cashier/Floor Associate
Carniceria Del Valle
10.2023 - Current
Cashier/Sales Floor Associate
Party City
10.2022 - 10.2022
Usher
Cinemark
03.2022 - 10.2022
Team Member
Little Caesars
03.2021 - 06.2021
Associate of Arts - General Studies
Texas Southmost College
High School Diploma -
South Texas ISD Medical Professions
- Food Handlers Certification
- TABC
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