Gabriel Arellano
Richland
Summary
Team player driven to learn and grow in the industry. Ability to handle multiple projects simultaneously with a high degree of accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Security Specialist at Xbox Systems
Apex Systems
12.2021 - Current
- Managed over 250 customer inquiries per day when processing sensitive customer data (CRM)
- Investigated high-risk scenarios via ticketing and messaging intakes
- Identified and assessed patterns in customer behavior to interpret threats for potential Law Enforcement escalation
- Monitored and analyzed large and complex data sets to investigate potential threats from Executive escalations
- Provided on-call support after business hours.
Customer Support at Minecraft Support
Apex Systems
03.2020 - 10.2021
- Managed over 250 customer inquiries per day when processing sensitive customer data (Zendesk)
- Provided customer service by resolving issues and responding to inquiries.
- Diagnosed and troubleshot hardware, software and network issues.
- Multitasked to handle diverse customer needs in high-volume support setting
Moderation and Security Specialist at Mixer
Apex Systems
03.2019 - 03.2020
- Managed over 300 customer inquiries per day when processing sensitive customer data (Zendesk)
- Investigated high-risk scenarios via ticketing and messaging intakes
- Handle tight Service Level Agreements (SLAs)
- Handle requests and escalation from internal aliases as well as other departments and Partners
Skills
- Threat Management
- Social Engineering
- Incident Response
- Pattern Recognition
- Incident Reporting
- Customer Service
- Crime Prevention
- Attentive and Observant
Timeline
Security Specialist at Xbox Systems
Apex Systems
12.2021 - Current
Customer Support at Minecraft Support
Apex Systems
03.2020 - 10.2021
Moderation and Security Specialist at Mixer
Apex Systems
03.2019 - 03.2020
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