Arelvi Pineda Perez
Frostproof
Summary
Dynamic and reliable professional with a strong background in customer service at Frostbite Ice Cream & More. Proven ability to enhance customer satisfaction through effective communication and efficient order processing. Skilled in cash management and team collaboration, consistently maintaining high standards of cleanliness and sanitation while adapting to fast-paced environments.
Overview
3
3
years of professional experience
Work History
Drive-Thru Cashier
Frostbite Ice Cream & More
10.2021 - Current
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Monitored customer orders to confirm accuracy in preparation and delivery.
Education
Certificate - CNA
South Florida State College
Avon Park, FL01.2025
High School Diploma -
Frostproof Middle Senior High
Frostproof, FL05.2023
Skills
- Patient care
- Basic life support
- Customer service
- Team collaboration
- Time management
- Cleaning and sanitation
- Excellent communication
- Multitasking and organization
- Flexible schedule
- Reliability and punctuality
- Adaptable and flexible
- Honest and dependable
- Reliable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Drive-Thru Cashier
Frostbite Ice Cream & More
10.2021 - Current
Certificate - CNA
South Florida State College
High School Diploma -
Frostproof Middle Senior High
Similar Profiles
Kyrsten BrownKyrsten Brown
Server at Frostbite Ice Cream and MoreServer at Frostbite Ice Cream and More
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md
Hasibul Hasan TalhaHasibul Hasan Talha
Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)