Arely Baez
Fort Worth
Summary
I am bilingual customer service with 3 years of experience and want to learn new things. Eager to continue to grow and gain knowledge as an Amazonian.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ramp Associate
Amazon Air Hub
11.2020 - Current
- Certified trained to drive and marshaller for Beltlooader, power stow, cargo tractor, and k-loader with zero GSE incidents for over 1 year.
- Certified trained for Ground Power Unit (GPU), Scales Agent, caster deck and warehouse water-spider, 737s and 767s: loader and marshaller, air stairs’, Wing walker and Lead Marshaller.
- Assisted the Training Ambassadors training new and current associates to further their skills within the Ramp Department.
- Current critical role: ALV/RLVS verifier 6 months for 737s and 767s with zero Weight and Balance errors.
- Drives safety while using ramp Ground Support Equipment. Zero safety violations.
- Ensuring that orders are processed, packaged, and shipped on time and accurately.
- Overseeing the arrangement of stocks and maintenance of inventory.
- Examining and inspecting products for defects and damages and reporting back to the appropriate personnel.
- Monitoring and examining ingoing and outgoing shipments.
- Receiving, unloading, and placing incoming inventory items and/or merchandise appropriately.
- Strictly abiding by Amazon safety and hygiene regulations.
- Ensuring that the warehouse is kept clean, organized, and well-maintained daily.
- Utilizing the necessary and required inventory management software when required.
Teacher
KinderCare Learning Centers
Hurst
07.2022 - 09.2022
- Developed lesson plans that align with early childhood education standards.
- Created a nurturing environment that encourages children's social and emotional growth.
- Implemented engaging activities to enhance children's cognitive development and learning.
Reliability Lead Assistant
Group O
10.2018 - 10.2020
- Works with Project Engineering to ensure the reliability and maintainability of new and modified installations.
- The Reliability Engineer is responsible for adhering to the Life Cycle Asset Management (LCAM) process throughout the entire life cycle of new assets.
- Participates in the development of design and installation specifications along with commissioning plans.
- Participates in the development of criteria for and evaluation of equipment and technical MRO suppliers and technical maintenance service providers.
- Develops acceptance tests and inspection criteria.
- Participates in the final check out of new installations. This includes factory and site acceptance testing that will assure adherence to functional specifications.
- Guides efforts to ensure reliability and maintainability of equipment, processes, utilities, facilities, controls, and safety/security systems.
- Professionally and systematically defines, designs, develops, monitors and refines an Asset Maintenance Plan that includes: Value-added preventive maintenance tasks, Effective utilization of predictive and other non-destructive testing methodologies designed to identify and isolate inherent reliability problems.
- Provides input to a Risk Management Plan that will anticipate reliability-related, and non-reliability related risks that could adversely impact plant operation.
- Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations. These problems include capacity, quality, cost or regulatory compliance issues.
- To fulfill this responsibility the Reliability Engineer applies: Data analysis techniques that can include: Statistical Process Control, Reliability modeling and prediction, Root-cause and Root-Cause Failure Analysis (RCA, RCFA).
- Works with Production to perform analyses of assets including: Provides technical support to production, maintenance management and technical personnel.
- Applies value analysis to repair/replace.
Functional Operator
11.2017 - 10.2018
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Provide assistance for customers with special billing requests.
- Calculate and quote charges for services such as long-distance connections.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Shipping & Receiving Clerk
Fedex Supply Chain
11.2017 - 08.2018
- Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
Education
High School Diploma -
Haltom High School
Certificate of Completion - Office Administration
Clearfield Job Corps Center
Clearfield, UTSkills
- Telecommunications
- Customer Service Training
- Leadership
- Conflict Resolution
- Business Writing
- Math
- English
- Spanish
- Professionalism
- MS Office
- Financial Literacy
- Filing
- Time Management
- MS PowerPoint
- MS Word
- MS Excel
Certification
Certificate of Completion in Office Administration
Timeline
Teacher
KinderCare Learning Centers
07.2022 - 09.2022
Ramp Associate
Amazon Air Hub
11.2020 - Current
Reliability Lead Assistant
Group O
10.2018 - 10.2020
Functional Operator
11.2017 - 10.2018
Shipping & Receiving Clerk
Fedex Supply Chain
11.2017 - 08.2018
High School Diploma -
Haltom High School
Certificate of Completion - Office Administration
Clearfield Job Corps Center