Arely Cantu
Edinburg,TX
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
7
7
years of professional experience
Work History
Business Manager
Dillards Department Store
07.2021 - Current
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales Associate/Trained Supervisor/Sephora Beauty Advisor
JCPenney
07.2017 - Current
- Being a Supervisor in the process had helped me learn many things around the store and how to use my leadership skills to the next level
- I take over in doing the cash room, so I open the store making sure all registers are closed/open and make sure I have the money it needs to have
- I encourage people to apply for the JCPenney card & tell them the benefits they have with having it
- I provide great customer service by telling people to do a survey on their receipt on their experience with me and how satisfied they were by the store
- I am very patient with people & help them as much as I can to make their experience in the store excellent
- I know how to do oracle, check sales, do the sets for each department I’ve been put in to run while providing the best customer service on the floor
- I got moved to Sephora and have been there for two years, I learned how receive their merchandise, put out displays, and learn everything in changing the animations weekly and putting up sales in the store
- I am responsible for weekly price changes for sale and clearance items
- I stock shelves, clean floors, and organize sale areas
- I make sure my team meets our sale goals by the end of the day.
Education
Associate of Science - Psychology
South Texas College, Pecan Blvd
01.2025
Skills
- I work great with people that I work with & customers I interact with I love becoming a leader
- Taking charge I’m really problem solving when it comes to a situation I make goals for
- Myself to make sure everything is well & organized Teamwork is everything to me because it
- Helps keeping the environment great & gets everything done I am excellent written and verbal
- Communication skills, with an eye for detail Extremely productive in a high volume, high-stress
- Environment Self-starter with a can-do attitude; articulate and persuasive in dealing with all
- Levels of management, peers, staff and customer relations
- Customer Relationship Management
- Staff Management
- Microsoft Office
Additional Information
- Awards , Perfect attendance award Certification For Cashiering
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Business Manager
Dillards Department Store
07.2021 - Current
Sales Associate/Trained Supervisor/Sephora Beauty Advisor
JCPenney
07.2017 - Current
Associate of Science - Psychology
South Texas College, Pecan Blvd