ARELY FERRENTINO
Burbank,CA
Summary
Detail-oriented professional with extensive experience managing high-volume personal injury cases and coordinating medical documentation. Excels in prioritizing competing responsibilities and maintaining accurate records while addressing client needs effectively. Strong problem-solving and communication skills contribute to building positive client relationships and delivering efficient case support.
Overview
8
8
years of professional experience
Work History
Assistant Case Manager
Megeredchian Law
08.2024 - 12.2025
- Supported 2 case managers by prioritizing and managing 200 files through effective multitasking via phone and email.
- Organized and requested medical records and treatment reports to streamline processing.
Case Manager Assistant
Wilshire Law Firm
09.2021 - 07.2024
- Coordinated client communication and case-related requests for 300+ files to ensure timely processing.
- Resolved client concerns with empathy, fostering a supportive environment for distressed clients.
- Requested and organized medical documentation, updated case files, and followed up on outstanding information to maintain accurate records.
Case Manager Assistant
JT Legal Group
01.2021 - 08.2021
- Acted as the primary contact for Spanish-speaking clients, communicating professionally and facilitating clear exchanges of information.
- Coordinated documentation and follow-up requests for medical bills, reports, and health insurance claims to ensure timely processing.
- Submitted property-damage and loss-of-use claims, tracking supporting information to facilitate progress on case activities.
Legal Assistant
Makkabi Law Group
10.2018 - 01.2021
- Assisted case managers with client intake and claim opening for over 100 cases, ensuring timely processing.
- Facilitated communication between departments to advance case progression and streamline workflows.
- Collected and organized client information for demand department review, emphasizing accuracy, confidentiality, and thorough follow-through.
Receptionist, Intake & Legal Assistant
California Personal Injury Attorneys
09.2017 - 09.2018
- Managed incoming calls and messages, gathered detailed intake information, and directed inquiries to appropriate personnel to ensure efficient communication.
- Coordinated calendars for client meetings on Outlook and conducted follow-ups to ensure timely communication and address any client concerns.
- Requested hospital records, current treatment reports, and medical bills and organized documentation for case files.
- Requested hospital records, treatment reports, and medical bills, organizing documentation for case files to support case preparation.
Education
John Burroughs High School
Burbank, CASkills
- Client Intake and Communication
- Medical Records and Documentation Requests
- Health Insurance Claim Coordination
- Information Gathering and Follow-Up
- Accurate File Maintenance
- Scheduling and Calendar Management
- Workload Prioritization
- Microsoft Office, Google Workspace
- Spanish-English Communication and Interpretation
- Attention to Detail
- Typing: 60 WPM
- Professional Client Relations
Timeline
Assistant Case Manager
Megeredchian Law
08.2024 - 12.2025
Case Manager Assistant
Wilshire Law Firm
09.2021 - 07.2024
Case Manager Assistant
JT Legal Group
01.2021 - 08.2021
Legal Assistant
Makkabi Law Group
10.2018 - 01.2021
Receptionist, Intake & Legal Assistant
California Personal Injury Attorneys
09.2017 - 09.2018
John Burroughs High School